Has Fizz found a permanent solution to download internet speed dropping off

condisatis
condisatis Posts: 2 ✭✭
edited April 27 in Internet
I followed instructions from Fizz tech and thought that would be the final solution to my internet speed periodically dropping off. The modem worked fine for a while, but the problem has returned. I did some web searching and came across a lawsuit in progress over a list of cable modems that includes Hitron Coda 4680 being defective due to Intel Puma 7 chipset. Anyone else heard of this?

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  • elena code xzi4t
    elena code xzi4t Posts: 11,878 ✭✭

    Hi
    Fizz is testing new équipement but I cannot say more than that since I don’t have any information

  • G225 code IRSGE
    G225 code IRSGE Posts: 6,338 ✭✭

    Reboot all week for help for best performance.

  • Whizz
    Whizz Posts: 24,946 admin

    Hello condisatis  ,

    Sorry to hear about the issue.

    I verified your modem`s signals and they were a bit off a few days ago but everything appears to have been remedied.

    The first step in resolving any internet related difficulties is to perform a network diagnostic at home. If you have not yet finished the 2-minute network scan, please proceed as follows:
    To begin troubleshooting, take these steps:
    Place yourself near to your modem.
    Open the Fizz Wi-Fi app in Overview and press the three dots in the upper right corner to access the application menu.

    Select More
    Select "Fizz support"
    ►Tap "Tools and support"


    Follow the instructions and grant all permissions until you reach the feature page, at which point you should click on Network Scan. Allow the 2-minute scan to complete (do not dismiss the program or try to see messages or notifications during this time). Please return to this discussion after the scan is finished.

    I saw you did a scan but that was about 3 weeks ago, and another more recent one would help our team check if there`s any recent issue on your side.

    More details can be found here also : https://fizz.ca/en/faq/my-wi-fi-network-not-working-its-slow-or-it-cuts-what-do-i-do

    If the issue persists, reach our customer service on Chat for further investigations.

    Thank you for your understanding.
    Have a good one,
    Raul, Fizz Team

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