incredibly slow internet

jayoneill
jayoneill Posts: 2 ✭
in Internet
i just signed up for the 400mbps product and i'm getting 1mps connected directly from the modem something seriously wrong.

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 11,550 ✭✭
    edited April 21

    Hi @jayoneill
    You need to activate your connection https://fizz.ca/en/faq/how-install-my-wi-fi-modem#6

    Log in to your Fizz account.

    You should see a tile with your order details in the Overview section. If not, go to My settings ­>­­ Order history.

    Activate your modem. It will then switch to the speed associated with your plan.

    *If an installation appointment with a technician was scheduled with your Home Internet order, this step does NOT apply to you.

  • G225 code IRSGE
    G225 code IRSGE Posts: 5,920 ✭✭

    Hi if your modem is active contact support for test. Reboot modem for try if correct.

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