Wifi cuts off frequently when 5ghz and 2.4ghz are separated

Djib_Faye2008

I like to play games and I need maximum wifi for my games to perform well so I started using 5ghz by separating it to the 2.4ghz but since doing that my wifi cuts out frequently and it only stops when I use 2.4 and 5ghz together and when I do it only connects to the 2.4ghz. What should I do?

Whizz

Hello Djib_Faye2008,
Thank you for reaching out regarding your Wi-Fi connectivity concerns.
Does the internet connection cuts out on all devices or just some?
I would recommend you using a wired connection if you are using a PC/laptop to game to see if you encounter the same issue.
You can find more details about this situation here https://fizz.ca/en/faq/my-wi-fi-network-not-working-its-slow-or-it-cuts-what-do-i-do
If the issue persists please reach us out to https://fizz.ca/en/support
Have a wonderful day.
-Mihai, Community Moderator