Internet down (third day) - Need help

OrangutanEnjoyer
OrangutanEnjoyer Posts: 2 ✭
edited May 2 in Internet
Since Tuesday morning, our internet has been down. It periodically comes back every two hours or so, but at crawling speeds. Only exception to this is at night at about 6pm-8pm it returns at full speed. Then it returns to not functioning.

I have reset the modem a few times, followed steps provided by Fizz FB support to try different outlet and whatnot, but no success. FB support says there is work going on in my area, however they are unable to provide more details.

Need guidance on this.

Best Answer

  • Whizz
    Whizz Posts: 24,781 admin
    Answer ✓

    Hello OrangutanEnjoyer,
    I am sorry to hear about the situation regarding the internet service.
    It is important to know that due to poor weather conditions over the last few days, some Fizz members in several Quebec regions are experiencing problems with their home internet services.
    This situation is affecting your home internet service as well.
    We are aware of the situation and our technicians are working to resolve it as soon as possible.
    My advice will be to try to restart the modem from time to time, in order to verify your connection. For this, you need to unplug the power cable for minimum 30 seconds. After that, plug the modem back into the electrical outlet and expect about 3 minutes for the devices to fully reconnect to the network.
    If you have any other questions you can always contact us at https://fizz.ca/en/support
    Thank you for your understanding and cooperation.
    Have a nice day.
    -Mihai, Community Moderator

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