Wi-fi equipment not connected to the cloud

Awesome_Possum
Awesome_Possum Posts: 2 ✭
in Internet
I am new Fizz customer. I moved to a new building. I activated my modem and followed the steps to set my modem.
Even though the modem LED has the green and white lights, I cannot connect to the internet and complete the set up process.
It has now been 3 days or restarting the modem, unplugging, tightening the coaxial cable. Before contacting Fizz support, is there something else I can try? Thank you.

Best Answer

  • Whizz
    Whizz Posts: 28,643 admin
    edited August 25 Answer ✓

    Hello @Awesome_Possum ,

    We are sorry for the issue encountered.
    Verifying your account, the internet plan is active and also the modem is well provisioned with a proper speed.
     I notice that the modem status appears offline in real-time. 
    Please make sure that the coaxial cable is well inserted into the back of the modem and into the coaxial outlet.
    I invite you too:https://fizz.ca/en/faq/how-install-my-wi-fi-modem
    In order to assist you better, please contact us by chat to be able to troubleshoot further and fix it:https://fizz.ca/en/support
    Thank you for your cooperation.
    Have a nice day!
    -Simona, Community Moderator

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