Home Internet cannot connect. Is there any service outrage in Montreal?

Zhen H.
Zhen H. Posts: 2 ✭✭
in Internet

Home Internet cannot connect this morning. Is there any service outrage in Montreal? What can I do and how?

Best Answer

  • Whizz
    Whizz Posts: 29,165 admin
    edited 6:29PM Answer ✓

    Hello Zhen H. ,

    Sorry to hear about the issue.

    I verified your account and modem`s signals and it appears that there is a network maintenance on the network grid in your area as we apologize for the inconvenience.
    While there is no exact time-frame on when the service should be restored, I recommend restarting the modem every few hours by unplugging it from the power outlet  as shown here :  https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do

    Thank you for your understanding.
    Have a good one,
    Raul, Community Moderator

Answers

  • Zhen H.
    Zhen H. Posts: 2 ✭✭

    You guys should publish real time service outrage area on your website to avoid we turn around and around for finding out what happened.

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