My Internet is down
Hello, my Internet is down since last night… I have already restarted the modem twice … after leting it 30 sec or so without power but still nothing.
What to do next, I don't find where to open a ticket because I've never had any problem with the service in the last 5 years :))))
Best Answer
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Hello Adrian A. #25758,
I am sorry to hear that.
Following my verification your modem is offline.
Could you please make sure that the cables don’t show any sign of damage?
Also, please restart your modem by unplugging its power cable, allow it 10 more seconds, then plug it back in a different electrical outlet if possible, not a bar or an extender. Make sure that the coaxial cable is tightly screwed in at both ends. You can see more details here: https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do
If the issue still persists after, let us know and we will arrange a service call for you.
You can contact us on live chat by clicking on this link: https://fizz.ca/en/support
Thank you and have a good day!
-Alexandru, Community Moderator1
