Internet down in St-Bruno

Yanxin W.
Yanxin W. Posts: 4 ✭✭
in Internet

Hello, my internet connection is down since 10:50AM today (Nov 4). The chat does not get any response post the bot stated that it will transfer to a rep. What can I do to get help?

On the issue and troubleshooting front. I have double checked all connections ( power and cable). Restart (unplugged and plugged back after 10 seconds), reboot (unplugged and plugged after 5 minutes). The power light is solid but download light blinks. I think it is an issue on network side and not on the device side. But could not do anything further.

Best Answer

  • Whizz
    Whizz Posts: 29,211 admin
    Answer ✓

    Hello Yanxin W. 

    Thank you for letting us know about this situation.

    I want to inform you that our tools confirm a temporary service interruption for maintenance works in your area, affecting your internet connection. Our technicians are aware of the issue and are working to resolve it as swiftly as possible.

    While we don’t have an estimated time for resolution, you can check the "@" light on your modem to monitor connection status:

    -> Flashing "@" light – The modem is reconnecting to the Fizz network.
    -> Steady "@" light – The connection is restored. At that point, please restart your modem to ensure full service.

    You can check this FAQ for more details: https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do

    We apologize for any inconvenience and appreciate your patience.

    Have a good one!
    -Vlad, Community Moderator

This discussion has been closed.

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