Are incoming call free ? (currently on pay per use)

curvenut
curvenut Posts: 4
edited December 2023 in My Mobile
Hi ,

Are incoming call free ? I am currently on pay per use.
I am asking that because the other day, I got 2 incoming calls and each of them last about 10 minutes, so a total of 20 mins.
But when I checked my wallet, I got charge for 0.60$ and 0.40$ . instead of 20min * 0.25C = 5$

Best Answer

  • M T. #12340
    M T. #12340 Posts: 561 ✭✭
    edited November 2023 Answer ✓

    There is no free call with pay per use. Each minute is charged ( including incoming calls go to voice mail, time spend to listen to voice mail. ). When a call is established, you're charged and it's rounded up to a minute.

Answers

  • Easygolucky
    Easygolucky Posts: 1,089 ✭✭

    In most cases with Fizz, incoming calls are not free if you're on a pay-per-use plan. Here's what could be happening with your account based on the information you provided:

    1. Pay-Per-Use Charges: Since you're on a pay-per-use plan, you typically get charged for both incoming and outgoing calls. The rate is generally per minute.
    2. Charges in Your Wallet: The charges you saw in your wallet (0.60$ and 0.40$) for the two incoming calls totaling 20 minutes seem lower than the expected rate (20 mins * $0.25/min = $5.00). This discrepancy might be due to a few reasons:
      • Billing Errors: There could have been a mistake in how the call duration was recorded or billed.
      • Special Discounts or Adjustments: Fizz might have applied some form of discount or adjustment to your account, leading to lower charges.
      • Rate Changes: Although less likely, Fizz could have modified their rates. Usually, any change in rates is communicated to customers.
    3. What to Do: To understand why you were charged less than expected, you should:
      • Review Your Account Details: Check your Fizz account for a detailed breakdown of the charges.
      • Contact Fizz Support: If the account details don’t clear things up, the best approach is to reach out to Fizz’s customer support. They can provide specific information about your charges and clarify if there has been any change in rates or any special discounts applied to your account.


  • Easygolucky
    Easygolucky Posts: 1,089 ✭✭

    If you need to contact Fizz customer service, they will create a ticket if the situation warrants it.

    We cannot contact directly to technical support.

     

    The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

     

     

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

  • swatt
    swatt Posts: 3,128 ✭✭

    Incoming text message are always free.

This discussion has been closed.