Data

Smooth
Smooth Posts: 2 ✭✭
edited November 2023 in My Mobile
Does anyone know why I paid for my plan yesterday(call & data) but I can only call and my data doesn’t work

Answers

  • Easygolucky
    Easygolucky Posts: 1,089 ✭✭

    If you've recently paid for your plan that includes both call and data services but find that only the call functionality is working while your data isn't, there could be several reasons behind this issue. Here are some common troubleshooting steps and considerations:

    1. Check Your Account Status: Log into your Fizz account to ensure that your payment was processed successfully and that your data plan is active. Sometimes, payment processing issues can lead to partial service activation.
    2. Data Settings on Your Device: Verify that your mobile data is turned on in your device's settings. Also, check if there are any data limits set on your device that might be preventing data usage.
    3. APN Settings: Incorrect Access Point Name (APN) settings can cause issues with data connectivity. Ensure that your device’s APN settings are correctly configured for Fizz. You can find the correct APN settings on Fizz’s website or in your account settings.
    4. Network Coverage and Signal Strength: Check if you are in an area with good network coverage. Poor signal strength can affect data services more significantly than voice services.
    5. Restart Your Device: Sometimes, simply restarting your phone can resolve temporary network or software glitches that might be affecting data services.
    6. SIM Card Issues: Ensure that your SIM card is properly inserted and functioning. You can try reinserting the SIM card or testing it in another compatible device to rule out SIM card issues.
    7. Data Usage Limit: Check if your plan has a data cap and whether you've reached that limit. If you have used up your data allowance, your data services may be stopped until the next billing cycle.
    8. Contact Fizz Support: If you’ve gone through these checks and the issue persists, it’s best to contact Fizz customer support. They can provide more specific assistance, check if there are any issues with your account, or investigate any network-related problems.


  • Whizz
    Whizz Posts: 18,393 admin

    Hello Smooth  ,

    Sorry to hear about the issue.

    If you can`t use your Data properly, I suggest that you reboot your phone , enable / disable airplane mode.

    Also, check if you have the correct APN settings as shown here : https://fizz.ca/en/faq/what-are-fizz-network-settings-apn or simply reset your phone`s network settings and then reboot your phone again.

    Test how the services perform afterward.

    On the last note, if you still have issues using your Data, please reach our customer service on Live chat : https://fizz.ca/en/support so our colleagues can investigate the matter further.

    Thank you have a good one,
    -Raul, Community Moderator

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