Most Recent Discussions
My Mobile
Questions and answers about mobile services: data rollover, data gifting, the SIM card, activation, Add-ons, roaming, etc.
Discussion List
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New SIM card rewardHi, over a month ago I received an email saying that if I accepted to change my SIM card I could g… -
IwanIwant to change my sim card for a new one
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Is anyone having issues with LTE ?It has been 1 hour I don't have any internet on my cellphone. Does anyone has the same issue ? -
Why do my paiement is declined?I never had problems with the payment of my phone. I called mastercard and they said that everythin…
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can't pay my billi'm trying to pay my bill, but i cant. Message says credit card rejected. i spoke to my CC company …
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Calls and Data in USHi Fizz Community, I will be travelling to the US for a month (within one month billing cycle) …
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I can't add travel add-on to US, I get stuck when I press Confirm bottom.I went trough my account > manage > travel > destination > Travel add-on $8.00 > con…
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Mobile internet - MexicoMy 250 Mo mobile data roaming still not working. I'm on AT&T network, roaming mobile data enabl…
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Phone transfer issueHi, I sent a request for phone number transfer from Virgin to Fizz last night at 9pm. I only receiv…
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Why I didn't get the new sim card?Per email received, I ordered a new sim card on Aug 18. And according to that email, current sim ca…
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SIM LTE DeliveryHi, I ordered a new SIM card to have access to VoLTE on August 24th and have yet to receive it. I …
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I am still waiting for my sim card. How long does it take for it to arrive in Quebec?I am still waiting for my sim card. How long does it take for it to arrive in Quebec?
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What happens to my account if I am overseas?I am leaving for 6 months overseas. What happens to my account /sim card/number? Is it possible to…
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Canada call plan not including British ColumbiaI need reach a contact in BC, canada, with code +1 672 xxx xxxx, and I've Canada Call coverage Pla…
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Is anyone else having major issues with data, cell service and the technical support team?I have had issues with data being cut off when there is still data available, my monthly data not s…
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Activation sim card while keeping the same phone numberHello there, Could you please help me with the issue I have. I am trying to activate my new sim ca…
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How do I get refund for new sim cardI m going to the states and need new sim card for the volte. How do I get refund cause I paid for it -
New VoLTE compatible SIM Card never receivedI did order the new SIM card when I received the request from Fizz (before the end of August). I h…
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When I am overseas, can I still make call to Canada or receive call from Canada?Hi there, I'm planning to travel to Vietnam for 1 month but my job requires me to be able to receiv…
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how roaming in USAI traveled in Vermont, New Hampshire, Massachusetts last week. I have 2 phones with new sim card (w…
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Mobile data MexicoI got 250mb $7 data travel - Mexico and it's simply not working at all. No mobile data and I alread…
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Transfer of my number to Fizz from Koodo was unsuccessfulHi, could the Fizz team please connect with me. I tried to press chat, but it didn't load anything…
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Calling USAI have unlimited Canada and USA plan and yet i cannot call to American numbers. Very disappointed.
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Icant receive callsI can manage to make calls but not receive them. I have a unlimited calls plan i dont get it
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