I haven’t received my sim card yet
Best Answer
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Hello @Leyla1989,
Sorry to hear about that!
Please, contact us via live chat so we can make further verifications. You can contact us by accessing any FAQ page such as https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered, then clicking on the contact bubble on the bottom right, and selecting chat.
We remain at your disposal, keep us updated.
-Ionut0
Answers
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contacter le support bulle vert en bas a droite https://fizz.ca/fr/soutien
ou par facebook https://www.facebook.com/fizzca
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When will my Fizz package be delivered?
When will my SIM card or phone be delivered ?
Signature required for the delivery of a phone.
Report an issue with my package
The delivery date indicated on your order summary is meant as a guideline; shipping is done by a third party, and Fizz cannot guarantee a specific delivery date.
You can see the status of all your Fizz orders in your Order history.
- Log into your account and go to My Settings
- Click on Order history / See details.
- Click on the shipping number to see on the carrier’s website the details of your delivery.
- If there’s any inconsistency with the delivery information you see, contact the carrier directly.
- If the carrier cannot help you, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours so we can open a ticket for this issue.
Go to shipping number to track your delivery on the courrier service website
When will my SIM card or phone be delivered ?
Standard shipping (2 to 3 business days)
- Deliveries are processed from Monday to Friday between 8:00 am and 5:00 pm
- If your delivery time spans a statutory holiday, delivery will take an additional day.
- Expect your delivery:
- Within the week for an order placed early in the week.
- On the following week for an order placed towards the end of a week.
Missed delivery
- Your SIM card was pasted on your door if you were not home. The information here below only applies to phone deliveries.
- If you missed the first delivery attempt, you will receive an e-mail from Planète Courrier to schedule an appointment at a later date with two choices of time slots:
- Between 8:00 a.m. and 5:00 p.m.
- Between 5:00 p.m. and 9:00 p.m.
- To do so, follow the instructions in your Order History.
- If the delivery is handled by Purolator or FedEx and you have missed the first delivery attempt, a second delivery will be attempted or you will be invited to go to a pick-up location to collect your package.
- If the second delivery attempt fails as well, you will need to pick up your phone as per the instructions (before the set deadline) outlined in your Order History. If you don’t, your phone will be returned to Fizz.
- To see your Order History:
- Log into your account and go to My settings.
- Click on Order history.
- Click on See details of your order.
- Click on the shipping number to see on the carrier’s website the details of your delivery
Signature required for the delivery of a phone.
if not contacted the green bubble support at the bottom https://fizz.ca/en/support
ou facebook https://www.facebook.com/fizzca
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@Whizz please delete
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Hi @Leyla1989 ,
You should check on your exterior door?
Sometime the delivery man sticks the envelope on this door if he cannot join the person.
If not and if the delivery of your SIM card is flagged as delivered but you haven’t received it,
1 Log into your account and go to My profile .
2 Click on Order history / See details.
3 Click on the shipping number to go to the carrier’s website.
4 Check on the website of the courier service that the delivery address is correct: if it’s incorrect or incomplete, contact the carrier service directly so they can correct the address and make a new delivery attempt.
Source: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered
Usually, the support team will ask you to buy a new SIM card. Once you activate your plan, you can contact them and they will process a refund for you.
Did you know that you can also purchase the SIM card in-store? You can use this map (https://fizz.ca/en/prtnr/sim-card) to locate stores that sell them, including Jean Coutu Pharmacy, Couche Tard, and certain metro stations.
The last thing, do forget to use a referral code at the activation of your first plan, you will receive a 25$ credit at your second payment. If you don't know anyone that can give you a referral code, you can pick mine, is after the "_" on my name or you can pick one from here https://forum.fizz.ca/en/discussion/2198337/this-is-the-place-for-your-referral-codes-here-and-only-here
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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That’s odd, I received it the next day…
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Better contact the customer support by chat, twitter or whatsapp! Let us know what solution they provide and good luck!
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