Not trying to call anyone but I get this message
Action required: Your current plan did not allow you to complete this call. Please buy an Add-On https://fizz.ca/s/15/en/31943907/
I keep getting this message at random times every few days but I'm not trying to call anyone. Has someone hijacked my account?
Thanks.
Best Answer
-
Hello ! One of the reason behind this SMS might also because if you have a data only plan (no voice option), then even incoming calls won't be granted. So this SMS might let you know that someone tried to reach you and the plan you have does not allow to connect the call (make you phone ring for an incoming call).
Have a great day !
0
Answers
-
I get the same annoying messages at random times. Also want to know why.
0 -
Probably better to ask customer service and see if they can look into it!
0 -
surely you are often outside your subscription area?
0 -
One more thing to try is to add +1 before the number.
0 -
Nope, I'm in the subscription area. I'm at home sitting at my desk working and I got the message twice today. I am not trying to make any calls so there is no number to put a 1 in front of.
In a way I'm glad I'm not the only one getting the message since it's less likely my phone is possessed and trying to make calls on its own.
If I'm potentially going to be charged for calls I don't make, I'm not going to buy a top up until I stop getting these messages. I'm pretty sure I didn't use the minutes from the last one but my credit is all gone, and it could be related to this.
0 -
Hi @M_J
Can you try to turn off the phone, put the phone in airplane mode for 1 minutes
If this doesn't help, you can also force the phone to connect to Fizz Ext for 30 seconds, and set the network operator to automatic after that.
The steps for enabling your device to automatically select a network varies depending on the type of phone. Here are two examples:
Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz
iPhone: Settings → Operators → Automatic/Fizz
All these operations, they will force the phone to re-register
If nothing helps, you should contact the support
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
0 -
Let us know if the manipulations proposed by Jess helped
0 -
That's really strange! But i saw someone reported this problem before on the forum and it seems that some times it's like a glitch on the phono/system to send you the same annoying notification from time to time
0 -
Try to look for the old post from the other user to see if there is a solution otherwise you have to submit it to the customer service
0 -
Thanks for the tip. I have tried that so I'll wait a few days and see if I get any more messages. I'll post again then.
0 -
All right, we’ll wait for your feedback…
0 -
You are right since he wrote
I'm pretty sure I didn't use the minutes from the last one but my credit is all gone, and it could be related to this.
I missed that phrase :'(
0 -
Good! Let us know any future development...
0 -
Thanks for the precision Whizz
1
