I havent received my sim card yet
Best Answer
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Hi @Leyla1989 ,
Here the @Whizz already answer to your question https://forum.fizz.ca/en/discussion/2640935/i-haven-t-received-my-sim-card-yet#latest, asking you to contact them
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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Answers
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Login to your account, go to Settings -> Order history and check the status there.
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contact support several have the same problem
contacted the green bubble support at the bottom https://fizz.ca/en/support
ou Facebook https://www.facebook.com/fizzca
You can see the status of all your Fizz orders in your Order history.
- Log into your account and go to My Settings
- Click on Order history / See details.
- Click on the shipping number to see on the carrier’s website the details of your delivery.
- If there’s any inconsistency with the delivery information you see, contact the carrier directly.
- If the carrier cannot help you, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours so we can open a ticket for this issue.
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You need to contact support
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I couldn't track mine and then it arrived out of nowhere. It could still arrive but probably it's better to contact customer service so they can give a look into it
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Same happened to me.
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@Leyla1989 did you contact support? Any update?
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@Leyla1989 did you get your dim card eventually?
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Hello @Leyla1989 ,
Thank you for being part of the Fizz community!
As some members informed you, in case you still didn't received the ordered SIM please contact us in private from this link: https://fizz.ca/en/support to discuss in private and fix the issue.
I am counting on your understanding and I wish you a good day,
-Georgian
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