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My Mobile
Questions and answers about mobile services: data rollover, data gifting, the SIM card, activation, Add-ons, roaming, etc.
Discussion List
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I was charge for mobile activationOn may 30, 2023 I was charge $49.97 for service not render, can I get my refund -
Poor supportWell, here I am, a month into trying to have my daughter's phone number ported over to Fizz an…
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Gifting impossibleHi, The system doesn't recognize the person in my gifting page despite it is in my friend'…
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My VolTE card does not work.I have a Samsung Galaxy Note 9. Is it compatible with VoLTE or will I have to quit Fizz and find a…
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Phone changeMy wife gave me her old phone and I putted my sim card in it. How can I change my phone in my accou…
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USA travelHello If I change from the Canada plan to include USA, do I lose the GBs I currently have? It'…
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VOLTE sim card locations?Hi, where can you get the NEW VOLTE sim cards that we need? Do all locations now have the NEW sim c…
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New VOlte sim and old phoneI received my new VOlte sim card but my phone is not compatible. Until when do I have to activate m…
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Did not recieved my sim cardHi! 5th July, I ordered my new sim card for the volte and I never recieved it. I am trying to spea…
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Received gifted data from a Quebec Plan. Will the gifted data work in the US in my Canada + US plan?My friend gifted me 1GB data from his Quebec only plan. Can I use the gifted data in US or Ontario…
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Transfert de donnéesBonjour, Comment pouvons nous transférer des données Merci
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Not yet delivered9647220 my tracker ID. The package has been sitting in the truck for more than. Can you please fin…
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VoLTE date?Hi, I have a OnePlus 5. I received today an email saying that I need to change my phone to one that…
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Hello about the plan Canada + USAHello, everyone, I will be travelling to the USA I already have a plan covering Canada + USA. Will…
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VoLTE changeHi everyone I got an email telling me im required to change my sim on 4th of july so I did My order…
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My modem is fried doesn't turn onMy modem is fried doesn't turn on, its been 5 days they couldn't give me an appointment t…
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port out issuesHi Bell has send mutiple request to port out but nothing is getting receive on my end, there is no…
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What is up with the absurdly small list of VoLTE phones and when will this list be expanded?I recently bought a OnePlus 10 Pro 5G and received an email this morning that my phone is not going…
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when will I receive my new sim cardwhen will I receive my new sim card
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Hello ,how can i cancel my plan ?How can i cancel my plan ?
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Change of monthly plan for abroadHello, i have asked a similar question not so long ago ( sorry) but some new plans seem to been add…
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Somme outage at Longueil today?Hello, My router/modem is not working. Do you have a known outage in Longueuil today? Thanks
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Is e-sim technology available at Fizz ?Hi ! I'm gonna buy a new cellphone that can only carry e-sim format. Is the e-sim technology …
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travelling tonightI'm leaving for spain tonight. How can I use my phone over there so it doesn't cost an ar…
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About the 3 months rule (traveling and using partner networks)I saw this other thread: https://forum.fizz.ca/en/discussion/2638421/us-canada-plan-3-month-rule Sa…
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