Can call forwarding be set when not on network?

Sugarkryptonite
Sugarkryptonite Posts: 8 ✭✭
edited March 2023 in My Mobile

Hi guys,

I have the Canada + USA plan and am currently in the USA (so not on the Fizz network). I notice my call forwarding menus don’t load when I’m roaming on a different network. Is it still possible to see them by using the **21*…codes?

Or is it not possible to charge them when not on the network?

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 12,884 ✭✭
    edited March 2023 Answer ✓

    Hi @Sugarkryptonite

    If you activated your plan after March 16th 2022, this option is currently disabled.


    Call forwarding and VoLTE.

    Once a plan is activated with a VoLTE compatible SIM card, manually setting up call forwarding will not work. Call forwarding for the voicemail option remains functional. This is temporary. When Fizz will transition to VoLTE, this situation will be resolved and call forwarding will work when you use a VoLTE compatible phone, activated with a VoLTE compatible SIM card.

    The details about VoLTE

    Source: https://fizz.ca/en/faq/how-do-i-set-up-call-forwarding


    I don't know if the support can activate for you, btw the transition should be done during the spring 2023

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

Answers

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 6,121 ✭✭

    Not sure if it's just a typo in your message but the code should be *#21#

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 6,121 ✭✭

    Ah sorry my bad, *#21# is just to check the current call forwarding.

  • NicMomo
    NicMomo Posts: 11 ✭✭

    I would probably contact Fizz on the support chat on their website, or Facebook messenger. That always seems to work.

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