Sim card not shipped after 2 weeks

markmaxed
markmaxed Posts: 1 ✭✭
edited March 2023 in My Mobile

I order x2 sim cards on march 9th. It is now march 23rd and haven't received a shipping number, which I guess means it hasn't been shipped yet. Has anyone else had this problem? Is it normal that it takes that long?

Best Answer

  • Whizz
    Whizz Posts: 23,047 admin
    Answer ✓

    Hello @markmaxed ,


    Sorry to hear about the issue!

    For the moment I advise you to reach our colleagues on Live chat following these details : https://fizz.ca/en/support so they can assist further.

    Be sure that you are logged to your Fizz account before accessing this link and that you start browsing the FAQ`s so the chat bubble appears at the bottom of the page.


    We will need you to confirm a few details there and then we will see what can be done next.


    Thank you for your understanding.

    Have a good one,

    -Raul

Answers

  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 6,629 ✭✭

    Hi

    If your SIM card was delivered and you did not receive it, you will need to get a new one, usually fizz will refund the lost one.

     You will need to order another SIM card and pick it up as soon as you receive a delivery notice.

     For quicker access, you can also pick up a SIM card at Coop UQAM or Couche-Tard. You can see locations here:

     https://fizz.ca/en/sim-card#stores

     

     Please check https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

     You can see the status of all your Fizz orders in your Order history.

    •  Log into your account and go to My profile.
    •  Click on Order history / See details.
    •  Click on the shipping number to see on the carrier's website the details of your delivery.
    •  If there's any inconsistency with the delivery information you see, contact the carrier directly.
    •  If the carrier cannot help you, contact Fizz using the chat bubble located in the lower right-hand corner of this FAQ during our business hours so we can open a ticket for this issue.


    You can chat directly with Fizz

       •   Sign into your account

       •   Follow the link on this page: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

       •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

       •   Choose the option 💬 chat

       •   If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

This discussion has been closed.