Sim card not shipped after 2 weeks
Best Answer
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Hello @markmaxed ,
Sorry to hear about the issue!
For the moment I advise you to reach our colleagues on Live chat following these details : https://fizz.ca/en/support so they can assist further.
Be sure that you are logged to your Fizz account before accessing this link and that you start browsing the FAQ`s so the chat bubble appears at the bottom of the page.
We will need you to confirm a few details there and then we will see what can be done next.
Thank you for your understanding.
Have a good one,
-Raul
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Answers
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Hi
If your SIM card was delivered and you did not receive it, you will need to get a new one, usually fizz will refund the lost one.
You will need to order another SIM card and pick it up as soon as you receive a delivery notice.
For quicker access, you can also pick up a SIM card at Coop UQAM or Couche-Tard. You can see locations here:
https://fizz.ca/en/sim-card#stores
Please check https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered
You can see the status of all your Fizz orders in your Order history.
- Log into your account and go to My profile.
- Click on Order history / See details.
- Click on the shipping number to see on the carrier's website the details of your delivery.
- If there's any inconsistency with the delivery information you see, contact the carrier directly.
- If the carrier cannot help you, contact Fizz using the chat bubble located in the lower right-hand corner of this FAQ during our business hours so we can open a ticket for this issue.
You can chat directly with Fizz
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
Whatsapp: (438) 393-5814
By private message on Twitter: https://mobile.twitter.com/fizz_ca
By private message on Facebook: https://www.facebook.com/fizzca/
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