Sim card not shipped after 2 weeks

markmaxed

I order x2 sim cards on march 9th. It is now march 23rd and haven't received a shipping number, which I guess means it hasn't been shipped yet. Has anyone else had this problem? Is it normal that it takes that long?

Whizz

Hello @markmaxed ,

Sorry to hear about the issue!

For the moment I advise you to reach our colleagues on Live chat following these details : https://fizz.ca/en/support so they can assist further.

Be sure that you are logged to your Fizz account before accessing this link and that you start browsing the FAQ`s so the chat bubble appears at the bottom of the page.

We will need you to confirm a few details there and then we will see what can be done next.

Thank you for your understanding.

Have a good one,

-Raul

PF_Ref_D2U9A

https://forum.fizz.ca/en/discussion/2640482/sim-card-not-shipped-after-2-weeks

Hi

If your SIM card was delivered and you did not receive it, you will need to get a new one, usually fizz will refund the lost one.

 You will need to order another SIM card and pick it up as soon as you receive a delivery notice.

 For quicker access, you can also pick up a SIM card at Coop UQAM or Couche-Tard. You can see locations here:

 https://fizz.ca/en/sim-card#stores

 

 Please check https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

 You can see the status of all your Fizz orders in your Order history.

•  Log into your account and go to My profile.
•  Click on Order history / See details.
•  Click on the shipping number to see on the carrier's website the details of your delivery.
•  If there's any inconsistency with the delivery information you see, contact the carrier directly.
•  If the carrier cannot help you, contact Fizz using the chat bubble located in the lower right-hand corner of this FAQ during our business hours so we can open a ticket for this issue.

You can chat directly with Fizz

   •   Sign into your account

   •   Follow the link on this page: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

   •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

   •   Choose the option 💬 chat

   •   If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Other means of contact

Whatsapp: (438) 393-5814

By private message on Twitter: https://mobile.twitter.com/fizz_ca

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