Can’t add a friend who is with Fizz to my Fizz friends

William16

Hello, I just can’t add them to my Fizz friends. I add either their phone number or email address but it says that there no fizz member with this informations.

Need help

Thanks

Jess_i88b6

Hi @William16

You should ask your friend to verify their privacy status

Depending on your privacy settings inside the Fizz community, other members may (or may not) be able to search for you, add you as a contact, and gift you data.

When a Fizz member searches for another member inside the community, they will see your first name and phone number. They will never see your full name, email address or other identifying information.

How to change your Fizz privacy settings:

1. Go to My Settings in your Fizz account.
2. Scroll to Settings.
3. Click on Privacy.
4. Here you can select one of three privacy options:

• Full Fizz Experience: By default, other users can search for you, add you as a contact and send you gifts.
• Private: You can receive gifts from everyone. You cannot be searched or added as a contact.
• Incognito: You do not accept gifts and cannot be added as a contact. You are incognito and cannot be found via search.

FizzyFizz JQMPM

As Jess said, have your friends check their status

Derr

Yeah that’s probably it