Most Recent Discussions
My Mobile
Questions and answers about mobile services: data rollover, data gifting, the SIM card, activation, Add-ons, roaming, etc.
Discussion List
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Nothing works in the states even though I have a plan. Do I need to buy a new Sim card from you?Nothing works in the states even though I have a plan. Do I need a new Sim card? -
Adjust plan missingAdjust plan option is missing. I am not able to change my plan. How can i get it back?
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Buying data when I don’t have data anymoreI don’t know if it is a problem that only I encounter, but when I run out of data, it would be nice…
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Can’t access voice mailHi, when I go in the phone app and go to the voicemail tab it says “no voicemail” when I call myse… -
Add-on 2GBHi I purchased a 2GB add-on on July 4th and when I checked yesterday, it is GONE. I usually consum…
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I am in Ottawa and my mobile data cannot work most of the time, please help, thanksI am in Ottawa and my Fizz mobile data cannot work most of the time. It sometimes works, but really…
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Activation pending for 2 days nowMy activation is pending for 2 days now. I didn't get a transfer text yet. I have contacted my curr…
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Why am I not receiving texts from my boss?For the longest time I am unable to receive texts from my boss. Everyone else I get. This is causin…
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No serviceHello, I have just activated my fizz card when I was in Toronto two days ago. And now I’m in montre…
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No "adjust plan" link in the manage my account pageHello, There is still 7 days left in my cycle and I want to adjust my plan but the link does not ap…
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USA Travel AddOn still Working ?I plan to travel to US and want to buy a call travel-add on but not sure if it is still working. I …
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SIM card activationI received the new SIM card but the activation code is not valid, how can we fix this?
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Payment Received / Activation DeniedIt's been 11 days since I paid my bill and no matter what I do no matter how many tickets I open no… -
Activation failedChecked activation code, referal code, and payment option TWICE, now what?
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Hi! My pay method is update, but I still receive email to ask me change it. What is my problem?Hi! My pay method is update, but I still receive email to ask me change it. What is my problem?
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Why Ive Fizz EXT and not Fizz in my subscription area?Hi, I dont understand why in my subscription zone the mobile data are automatically on Fizz EXT and…
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Error message: Last line no longer available on iPhone 12After transferring my number to Fizz, when I am calling my favorites with car play, I get the messa…
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Why can't I receive a verification code from a bank?I'm more than a bit alarmed at seeing the number of comments about this issue, and how old some of …
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ReimbursementGood day, I was charged 32$ Saturday July 9th, when I went to the United States with my data (LTE) …
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Price of 1gb has gone up?I only use about 200-500mb every month, so I usually alternate between paying 19$ for unlimited cal…
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Is it possible to reactivate a phone number?Hi, Is it possible to reactivate a phone number? Thank you
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How can I transfer my phone number from fizz to another company?Hi, How can I transfer my phone number from fizz to another company. I did not want to quit fizz, …
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I subscribe yesterday on fizz cellular5I subscribe yesterday on fizz cellular plan and il still having activation pending
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Network disconnectedThe Fizz network disconnected from my phone 2-3 days ago, and it won't let me sign in again. I've a…
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Submit order in activationI am unable to get pass the “submit order” step in the activation process. I dont get a pending, or…
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Scheduling ShippingHi! I will be moving to Montreal next month. However, I would like to order the sim card now. Am I …
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438 prefix number transferWhen I was reading about transfer my phone number from another carrier to Fizz, even when I watched…
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Change plan option disappearedI recently changed my plan for the cycle in June to get coverage for USA for a business trip. Now I…
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Important reminder: your SIM card must be changed.I received a second email that I have to change my SIM card. However, when I follow the link to my …
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