Rcs on Samsung device help

Tasso96us
Tasso96us Posts: 9 ✭✭
edited May 2023 in My Mobile

Hey, I just setup 2 new lines with fizz and I'm having some trouble with rcs feature.

Both devices are Samsung, 1 galaxy s21 and the other is galaxy s23.

The s21 works fine but on the s22 I'm getting an error that registration failed for RCS in Samsung messages. If I use google messages it works but I'm not a fan of google messages and would prefer to use Samsung messages app.

I'm not understanding why it works fine on 1 device and not the other.

Any help would be greatly appreciated.

Thanks

Best Answer

  • Whizz
    Whizz Posts: 23,503 admin
    edited May 2023 Answer ✓

    Hello Tasso96us,
    I am sorry for the situation encountered,
    I have verified your account and I can see that you have received help from our customer service team.
    I also recommend that you verify this FAQ: https://fizz.ca/en/faq/whats-rcs-messaging-android-phones
    Thank you for your understanding! 
    I wish you a great day!
    -Eugen

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