What happened to Volte
Best Answer
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Hello Ejb44,
Sorry to hear about the issue!
From what I saw on your Fizz account a Sim card change was made to a VoLTE Sim card a few months ago, but the change had to be reverted due to some unexpected issues.
In this case, I advise you to reach our colleagues on Live chat : https://fizz.ca/en/support so they can help attach the VoLTE Sim card ( if you still have it ), back again to your account.
Thank you for your understanding.
Have a good one,
-Raul0
Answers
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Hi @Ejb44
Can you elaborate?
Did you receive the message saying that your account was migrated?
Do you have a compatible phone?
A phone activated with a VoLTE compatible SIM card uses the VoLTE when it continues to display “LTE” in the right corner of the screen during a call.
Not your case?
1 > Check whether your phone is VoLTE certified on the Fizz network.
See the list of certified phones
If your phone is not VoLTE certified, don't panic! For now, you can continue to use your mobile plan. Keep in mind, however, that you will eventually have to change your phone. The day the 3G network disappears, you won't be able to use it if it's not VoLTE certified.
Keep an eye on fizz.ca for great deals on phones, like our Preloved phones starting from $49.
2 > Install the manufacturer software update
Each manufacturer manages its software deployment to ensure its models are VoLTE-enabled.
In general, you must go under:
Android: Settings > Software update (or System) > System update
Apple: Settings > General > Software update
Important message to Apple members: our network is VoLTE certified, but you may see a message to the contrary in your interface. This message will disappear with the 16.4 software update.
3 > Activate the VoLTE function
In general, you must go under:
Android: Calls > (Three little dots) > Call settings
Apple: General > Cellular > Cellular data options > Voice & data > VoLTE
You may need to restart it.
source: https://fizz.ca/en/faq/why-volte-important
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What do you mean exactly?
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More details
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You should add more details to let us evaluate your issue...
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It never worked they made go back to my old sim card
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