What happened to Volte

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Ejb44
Ejb44 Posts: 7 ✭✭
edited May 2023 in My Mobile

My activation never worked…what happened

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  • Whizz
    Whizz Posts: 19,534 admin
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    Hello Ejb44,

    Sorry to hear about the issue!

    From what I saw on your Fizz account a Sim card change was made to a VoLTE Sim card a few months ago, but the change had to be reverted due to some unexpected issues.

    In this case, I advise you to reach our colleagues on Live chat : https://fizz.ca/en/support so they can help attach the VoLTE Sim card ( if you still have it ), back again to your account.

    Thank you for your understanding.
    Have a good one,
    -Raul 

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,151 ✭✭
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    Hi @Ejb44

    Can you elaborate?

    Did you receive the message saying that your account was migrated?

    Do you have a compatible phone?

    A phone activated with a VoLTE compatible SIM card uses the VoLTE when it continues to display “LTE” in the right corner of the screen during a call.

    Not your case?

    1 > Check whether your phone is VoLTE certified on the Fizz network.

    See the list of certified phones

     

    If your phone is not VoLTE certified, don't panic! For now, you can continue to use your mobile plan. Keep in mind, however, that you will eventually have to change your phone. The day the 3G network disappears, you won't be able to use it if it's not VoLTE certified.

     

    Keep an eye on fizz.ca for great deals on phones, like our Preloved phones starting from $49.  

     

    2 > Install the manufacturer software update

    Each manufacturer manages its software deployment to ensure its models are VoLTE-enabled. 

    In general, you must go under:

    Android: Settings > Software update (or System) > System update

    Apple: Settings > General > Software update

     

    Important message to Apple members: our network is VoLTE certified, but you may see a message to the contrary in your interface. This message will disappear with the 16.4 software update.

     

    3 > Activate the VoLTE function

    In general, you must go under:

    Android: Calls > (Three little dots) > Call settings

    Apple: General > Cellular > Cellular data options > Voice & data > VoLTE

     You may need to restart it.

    source: https://fizz.ca/en/faq/why-volte-important


  • Derr
    Derr Posts: 5,566 ✭✭
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  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 6,899 ✭✭
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    More details

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,494 ✭✭
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    You should add more details to let us evaluate your issue...

  • Ejb44
    Ejb44 Posts: 7 ✭✭
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    It never worked they made go back to my old sim card

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