Can't change plan to Quebec coverage

Aka

I updated my plan to Canada coverage for an out of town trip, but then I can't switch it back to Quebec coverage while using "edit plan"

Any idea?

Whizz

Hello Aka,
Thank you for reaching out,
I have verified your account and there is no issue there.
You were not able to see the Quebec coverage because you already have that coverage. 
The coverage you have appears when you go to my plans> manage plan> change my plan> and under "Current plan" you can see Quebec coverage.  And below you can see the 2 other coverage areas that you can change your plan to.
More details here: https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan
There is no issue on your account.
Thank you for your understanding!
Have a good one!
-Eugen

Derr

@Aka You have to wait the next billing cycle if you want to switch back to Quebec plan.

Jess_i88b6

Hi @Aka

you cannot change your plan 4.5 days before the next billing cycle

If you are outside this period try to use your browser in private mode ou erase the cache or even use a different browser

Sébastien code ZXEL1

be you within 108 hours before your billing cycles

Aka

I am able to edit my plan, but it's just that the "coverage" doesn't have a "Quebec" option. Is it no longer offered?

Sébastien code ZXEL1

 @Aka

To cancel the changes you made to your plan:

Go back into Adjust plan, and you’ll have the option to cancel (or edit) your plan change request. When you choose the Cancel option, a window will pop-up, asking you whether you’d like to delete your changes. Click on Delete.

sourse https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan

Jess_i88b6

@Aka

did you try to use a browser in private mode?

Jess_i88b6

I checked my plan, and I have the option, the different is the colour

Please use the browser in private mode, it seems to be a cache problem

If this doesn't help, contact the support

Aka

https://forum.fizz.ca/en/discussion/comment/6696452#Comment_6696452

Deleted changed and Edited again, but still don't see Quebec coverage.

Aka

Tried too. I guess I'll talk to Fizz support and see.

Sébastien code ZXEL1

https://forum.fizz.ca/en/discussion/comment/6696455#Comment_6696455

you delete the change

you select nothing

Sébastien code ZXEL1

if you select and the package is more expensive than you have paid more

FizzyFizz JQMPM

It's better to contact the support. I think it could be just a bug on your profile...

uzedia

A few months ago I had several bugs in my profile and I could only get them fixed through support (via FB). It took a while but the problem was solved eventually.

kkl

Probably need to submit a ticket

Derr

https://forum.fizz.ca/en/discussion/comment/6696456#Comment_6696456

All right, let us know what happens