Sign in to network issue.

Hupert
Hupert Posts: 2
edited November 2023 in My Mobile
I have a gigabyte of data left and I have not gone outside of the coverage zone. It tells me to sign in to the network when I turn on my mobile data, but nothing loads when I click on it. I noticed you guys always closed the forums before anyone can confirm if the proposed solutions worked, so what's going on?

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 12,856 ✭✭

    Hi @Hupert

    usually that can happen when you finish the data

    • did you try to reboot the phone
    • try the SIM in a different mobile (if you can)
    • put the phone in airplane mode
    • if you have an android, check the APN

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 6,053 ✭✭

    Usually that message is shown when you don't have any data left. But if you say you still have data, then you should contact customer support to check.

  • Easygolucky
    Easygolucky Posts: 1,089 ✭✭

    It sounds like you're encountering a frustrating issue with your mobile data on Fizz. Here are some steps and considerations that might help resolve your issue:

    1. Network Sign-In Prompt: If your phone is prompting you to sign in to the network when you turn on mobile data, this usually indicates a problem with the network connection. It's possible that your phone is not properly recognizing the Fizz network or there might be an issue with your account settings.
    2. APN Settings: Check if your Access Point Name (APN) settings are correctly configured for Fizz. Incorrect APN settings can cause issues with data connectivity. You can find the correct APN settings on the Fizz website and manually verify them on your phone.
    3. Restart Your Phone: If you haven't already, restart your phone. This can often resolve temporary network issues.
    4. Check Your Account Status: Log in to your Fizz account and check if there are any notifications or alerts regarding your account or network coverage. Ensure that your plan is active and you haven't exceeded your data limit.
    5. Network Settings Reset: Try resetting your network settings. This will erase all Wi-Fi, Bluetooth, and cellular settings on your phone and might fix the issue. Be aware that you'll need to reconnect to previously used Wi-Fi networks after doing this.
    6. Contact Fizz Support: If the problem persists, contact Fizz support directly. They can check if there's an issue with your account or if there's a known problem in your area.
    7. Community and Forum Engagement: Regarding your observation about the forums closing before confirmation of a solution, it's a valid point. It's important for community forums to remain open for follow-ups, as this helps everyone understand which solutions are effective. Consider starting a new thread about your issue or contributing to existing discussions, emphasizing the importance of feedback and follow-up.
    8. Try a Different Device: If possible, try your SIM card in a different device to see if the issue is with the phone or the network.


  • Whizz
    Whizz Posts: 18,416 admin

    Hello Hupert,

    I have verified your account and the conversations you had with us in private. Please note that for the number you provided us in the live chat, you have 0MB left so the message you receive is normal. You will need to wait for your new cycle to start or to purchase a data addon if you will need mobile data in this current cycle.

    If the situation is with the other number in which you still have mobile data, thank you for contacting us in private to make the necessary verifications.

    As for your other questions, we close a post when we consider that either a reply from a member is good and it will fix the issue or if we provide the necessary information / invite our members to discuss in private since all the issues encountered are personal and we respect the privacy of everyone.

    We remain online 24/7 and you can contact us from this link: https://fizz.ca/en/support

    I am counting on your understanding and I wish you a great day,

    -Georgian

This discussion has been closed.