Hello @nimustan ,
I am sorry to find out about this situation.
Following the verifications I see that you already contacted us in private and a ticket was escaladed to our technical team in order to come with a resolution.
Please verify your email when you have time, one of my colleagues send you a message a few hours ago asking for a few more information. You can reply directly to the email.
I will close this thread for now, however feel free to contact us in private anytime if you have any other questions in the meantime. You can use this link: https://fizz.ca/en/support
I am counting on your understanding and I wish you a good day,