Activation page error

nimustan
nimustan Posts: 2
edited November 2023 in My Mobile
When activating my SIM card, the site asks me to enter my address but there is no place to enter the address. I tried using my iphone, ipad and PC but there simply isn't a field where I can enter my address on your site. Please help.

Best Answer

  • Whizz
    Whizz Posts: 18,416 admin
    Answer ✓

    Hello @nimustan ,

    I am sorry to find out about this situation.

    Following the verifications I see that you already contacted us in private and a ticket was escaladed to our technical team in order to come with a resolution.

    Please verify your email when you have time, one of my colleagues send you a message a few hours ago asking for a few more information. You can reply directly to the email.

    I will close this thread for now, however feel free to contact us in private anytime if you have any other questions in the meantime. You can use this link: https://fizz.ca/en/support

    I am counting on your understanding and I wish you a good day,

    -Georgian

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