i need help with call forwarding
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You need to have a VoLTE certified phone to set up the call forwarding.
A user managed to set it up on a VoLTE certified phone and after that it was working on a non-VoLTE phone. Not sure if that is true though.
My phone is a Samsung S8. A Google search says it is VoLTE enabled/capable but for unknown reason Fizz does not include it in their list of VoLTE phones.
Fizz should be able to enable call forwarding with or without VoLTE as non Volte sims worked before and if your claim is true about what thst user was able to do, then Fizz needs to fix this for everyone with this problem.
If you need to contact Fizz customer service, they will create a ticket if the situation warrants it.
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Hello LoDown,I am sorry for the situation encountered,In order to set up a call forwarding rule, you need a VoLTE SIM card ( it has a red lightning on it) and a VoLTE certified phone. You can verify on this FAQ if your phone is VoLTE certified: https://fizz.ca/en/faq/compatible-devicesIf the phone is not in the list, then sadly, you will not be able to set up that rule.Here you can see this information: https://fizz.ca/en/faq/how-do-i-set-up-call-forwardingThank you for your understanding!Have a good day!-Eugen