how do i contact fizz support
Answers
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You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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You need to have a VoLTE certified phone to set up the call forwarding.
A user managed to set it up on a VoLTE certified phone and after that it was working on a non-VoLTE phone. Not sure if that is true though.
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My phone is a Samsung S8. A Google search says it is VoLTE enabled/capable but for unknown reason Fizz does not include it in their list of VoLTE phones.
Fizz should be able to enable call forwarding with or without VoLTE as non Volte sims worked before and if your claim is true about what thst user was able to do, then Fizz needs to fix this for everyone with this problem.
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If you need to contact Fizz customer service, they will create a ticket if the situation warrants it.
We cannot contact directly to technical support.
The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.
- You're logged into your Fizz account.
- You're active on a help page such as https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
- Simply click on the chat bubble that appears at the bottom on the right.
- You have disabled any ad blockers in your browser.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
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Hello LoDown,
I am sorry for the situation encountered,
In order to set up a call forwarding rule, you need a VoLTE SIM card ( it has a red lightning on it) and a VoLTE certified phone.
You can verify on this FAQ if your phone is VoLTE certified: https://fizz.ca/en/faq/compatible-devices
If the phone is not in the list, then sadly, you will not be able to set up that rule.
Here you can see this information: https://fizz.ca/en/faq/how-do-i-set-up-call-forwarding
Thank you for your understanding!
Have a good day!
-Eugen0
