how do i contact fizz support

LoDown
LoDown Posts: 42 ✭✭
edited December 2023 in My Mobile

i need help with call forwarding

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 12,856 ✭✭

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 6,053 ✭✭
    edited November 2023

    You need to have a VoLTE certified phone to set up the call forwarding.

    A user managed to set it up on a VoLTE certified phone and after that it was working on a non-VoLTE phone. Not sure if that is true though.

  • LoDown
    LoDown Posts: 42 ✭✭

    My phone is a Samsung S8. A Google search says it is VoLTE enabled/capable but for unknown reason Fizz does not include it in their list of VoLTE phones.

    Fizz should be able to enable call forwarding with or without VoLTE as non Volte sims worked before and if your claim is true about what thst user was able to do, then Fizz needs to fix this for everyone with this problem.

  • Easygolucky
    Easygolucky Posts: 1,089 ✭✭

    If you need to contact Fizz customer service, they will create a ticket if the situation warrants it.

    We cannot contact directly to technical support.

     

    The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

     

     

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

  • Whizz
    Whizz Posts: 18,416 admin

    Hello LoDown,
    I am sorry for the situation encountered,
    In order to set up a call forwarding rule, you need a VoLTE SIM card ( it has a red lightning on it) and a VoLTE certified phone. 
    You can verify on this FAQ if your phone is VoLTE certified: https://fizz.ca/en/faq/compatible-devices
    If the phone is not in the list, then sadly, you will not be able to set up that rule.
    Here you can see this information: https://fizz.ca/en/faq/how-do-i-set-up-call-forwarding

    Thank you for your understanding!
    Have a good day!
    -Eugen

This discussion has been closed.