Call failures / drops

Surfero29
Surfero29 Posts: 8 ✭✭
edited November 2023 in My Mobile

My gf and I have been experiencing call drops after a couple of minutes, this started happening a couple of days ago, i have a pixel 6, my gf a pixel 6a. A gentleman on the forum had the same issue but closed the discussion, i tried the classics, airplane mode, restart, ect, are we alone in this?

Thx

Answers

  • wayne
    wayne Posts: 244 ✭✭

    were you in remote area when it happened? how was the cell singal strength?

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 6,033 ✭✭

    Hmmm I had a call dropped after 10 minutes on November 23. I was thinking it was accidentally or coming from the other part. Now I am thinking whether I had the same issue as you ?.

  • Easygolucky
    Easygolucky Posts: 1,089 ✭✭

    It's definitely concerning to experience call drops, especially when it starts happening suddenly and affects multiple users. Since both you and your girlfriend are experiencing this issue on Pixel 6 and 6a devices and you've already tried basic troubleshooting like airplane mode and restarting the phones, here are a few more steps you could consider:

    1. Check for System Updates: Ensure both your Pixel 6 and Pixel 6a are updated to the latest software version. Sometimes, network issues can be resolved with a software update.
    2. SIM Card Check: Try reseating the SIM card or testing it in another compatible device to see if the issue is with the SIM card.
    3. Network Settings Reset: On your phones, you can try resetting network settings. This will reset Wi-Fi, Mobile data, and Bluetooth settings but could resolve network-related issues.
    4. Check Fizz Network Status: Sometimes, network issues are due to problems on the carrier's end. Check if Fizz has reported any network issues in your area.
    5. Community and Forum Engagement: Since you mentioned a gentleman on the forum had the same issue, it might be helpful to start a new discussion on the Fizz forum. This way, you can connect with other users who might be experiencing the same problem and share solutions.
    6. Contact Fizz Support: If none of these steps work, I recommend contacting Fizz support directly. They can provide more specific troubleshooting steps and may be aware of any wider issues affecting the service.
    7. Alternative Contact Methods: If call drops make it hard to speak with support over the phone, consider using alternative methods like live chat or email.
    8. Document the Issue: Keep a record of when these call drops occur (time, location, duration of the call before the drop) as this information can be helpful for troubleshooting.


  • Easygolucky
    Easygolucky Posts: 1,089 ✭✭

    If you need to contact Fizz customer service, they will create a ticket if the situation warrants it.

    We cannot contact directly to technical support.

     

    The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

     

     

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

  • Whizz
    Whizz Posts: 18,393 admin

    Hello Surfero29,
    Thank you for reaching out. 
    Having dropped calls can imply a multitude of variables, hence why we will need you to contact customer support in private, since we need to gather as many details as possible, and then start the troubleshooting process. 
    You can follow the steps our community members provided on this pose, and we will be looking forward to chatting with you. 
    Have a good one!
    -Sergiu 

This discussion has been closed.