I understand the frustration you're experiencing with your switch. To better assist you, can you please provide more details ? Here are a few things to consider:
Reach out the customer support. They can check the status of your account and provide specific troubleshooting steps.
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option ? chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
Hello Philcf,I'm sorry for the situation you have encountered.I have verified your Fizz member account and I can see that my colleagues already escalated your situation to our technical team.You can see your ticket in your Fizz member account > My settings > My tickets or in your "Overview" menu.As soon as the situation is solved, you will receive an e-mail with the ticket's details.I hope you have a pleasant day!-Mihai