Switch from Koodo, can’t receive incoming call and text messages

Philcf
Philcf Posts: 3 ✭✭
edited November 2023 in My Mobile
Switch is successful but no income call and text messages. Need help.

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 12,839 ✭✭
    edited November 2023

    Hi @Philcf

    I understand the frustration you're experiencing with your switch. To better assist you, can you please provide more details ? Here are a few things to consider:


    • Ensure that you have a stable network connection. Check if you have signal bars on your device.
    • Are you able to make calls?
    • Usually the process is completed in 2 hours.
    • Double-check your phone settings to make sure there are no call or message blocking features enabled.


    Reach out the customer support. They can check the status of your account and provide specific troubleshooting steps.

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option ? chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Whizz
    Whizz Posts: 18,393 admin

    Hello Philcf,
    I'm sorry for the situation you have encountered.
    I have verified your Fizz member account and I can see that my colleagues already escalated your situation to our technical team.
    You can see your ticket in your Fizz member account > My settings > My tickets or in your "Overview" menu.
    As soon as the situation is solved, you will receive an e-mail with the ticket's details.
    I hope you have a pleasant day!
    -Mihai

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