I cannot access my Invoices for mobiles or internet to printed

bootsbailey
bootsbailey Posts: 4 ✭✭
edited November 2023 in My Mobile

 I cannot access my Invoices for mobiles or internet to printed

Answers

  • Easygolucky
    Easygolucky Posts: 1,089 ✭✭

    If you're unable to access your Fizz mobile and internet invoices for printing, here are some steps you can follow to troubleshoot the issue:

    1. Ensure Correct Login: Make sure you're logged into your Fizz account. Sometimes issues with logging in can prevent access to account details.
    2. Stable Internet Connection: Verify that your internet connection is stable. A fluctuating or weak connection might affect the ability to access certain online services.
    3. Browser Troubleshooting: Try using a different web browser, or clear the cache and cookies in your current browser. Browser issues can sometimes interfere with website functionality.
    4. Accessing Invoices: Once logged in, navigate to the 'My Plans' section, and then go to 'Transaction History' or a similar section where billing details are stored. Your invoices should be listed there.
    5. PDF Format: Fizz usually provides invoices in PDF format. Look for a download button next to each invoice. Once downloaded, you can open the PDF file and print it.
    6. Error Messages: If you encounter any error messages or technical difficulties, make a note of these details as they can be helpful if you need to contact customer support.
    7. Alternative Devices: Sometimes, the issue might be specific to the device you are using. Try accessing your Fizz account from a different device or computer to see if you can view and print your invoices.
    8. Contact Fizz Support: If you've tried these steps and still can't access your invoices, the next step is to contact Fizz customer support. You can reach them through the chat service on their website or by filling out a contact form. Explain the issue, and they may be able to provide you with the invoices directly or assist in resolving the issue.


  • Easygolucky
    Easygolucky Posts: 1,089 ✭✭

    If you need to contact Fizz customer service, they will create a ticket if the situation warrants it.

    We cannot contact directly to technical support.

     

    The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

     

     

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

  • Whizz
    Whizz Posts: 18,393 admin

    Hello bootsbailey  , 

    Sorry to hear about the issue.

    I verified your account and I was able to check the transactions from my side.

    Please try to use another browser or try the operation via Incognito mode while also clearing your cache and cookies from the browser that you are currently using.

    The transactions can be found in My plans - Transaction history as shown here : https://fizz.ca/en/faq/where-can-i-see-my-transactions-and-orders

    If you still have issues, reach our colleagues on Live chat for further investigations.

    Thank you and have a good one,
    -Raul, Community Moderator

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