How do we contact Fizz by telephone?

john23018
john23018 Posts: 2
edited December 2023 in My Mobile
How do we contact fizz by telephone? I'm switching my number to another provider, and the only way I can do so (without a sim card & answering the automated transfer confirmation text) is to telephone a Fizz agent, answer security questions and give verbal confirmation to transfer the number.

Literally any other cell phone company allows their customers to do this.

Best Answer

  • Easygolucky
    Easygolucky Posts: 1,089 ✭✭
    Answer ✓

    Fizz operates a bit differently compared to many other cell phone companies, especially when it comes to customer support. They don't offer traditional telephone support. Instead, Fizz primarily provides customer service through online channels. Here's how you can contact them for assistance with transferring your number to another provider:

    1. Live Chat: The most direct way to get in touch with Fizz is through their live chat service. To access the chat:
      • Go to the Fizz website.
      • Look for the Help page.
      • Open one of the help articles.
      • A bubble icon should appear in the lower right corner of the screen, indicating the live chat option.
    2. Contact Form: You can also use the contact form available on their website. Fill in your details and the specifics of your request, and a Fizz representative will get back to you, typically via email.
    3. Community Forum: Although not a direct line to Fizz customer service, the Fizz community forum can be a valuable resource. Sometimes, other members can offer guidance based on their experiences.
    4. Social Media: Fizz is active on social media platforms, and sometimes addressing your issue there can prompt a response from their team.

Answers

  • Easygolucky
    Easygolucky Posts: 1,089 ✭✭

    If you need to contact Fizz customer service, they will create a ticket if the situation warrants it.

    We cannot contact directly to technical support.

     

    The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

     

     

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

  • Whizz
    Whizz Posts: 18,393 admin

    Hello john23018,
    I am sorry to hear that you will no longer use our services,
    I have verified your account and I can see that you contacted us in private in order to transfer your line.  We provided you with the number to call, in order to handle the port-out request. 
    The number has been successfully transfered starting with 29 November. 
    Here you can see more details: https://fizz.ca/en/faq/unsubscribe
    Thank you for your time with us. :)
    Have a good day!
    -Eugen, Community Moderator 

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