test alert not received
When I didn't receive the recent test emergency alert, I contacted Fizz and they opened a ticket. Their response was: "To receive the alert, you must be connected at the time of the alert on LTE (not on 3G)." This surprised me because I thought I would be connected to LTE all the time.
I asked the support again for further details but they gave me the same (not very helpful) response.
I have the Galaxy A54 5G. In my network settings, the following option is enabled:
With my previous phone, I always received these alerts. My husband, with another provider, received the test alert. And yes, emergency notifications are enabled on my phone, the sound was on, I was neither in Airplane nor in Do not disturb mode.
At home, I usually don't enable Mobile Data because I use my Home WiFi. But if I turn it on, it shows LTE+. However, when I turn Mobile Data off, I only see the bars but no details about what network I am connected to. I also turned off the phone, took out my SIM card and reinserted it to see if that changed anything.
So I don't really know what else to do to make sure that I am connected to LTE. Any ideas?