test alert not received
When I didn't receive the recent test emergency alert, I contacted Fizz and they opened a ticket. Their response was: "To receive the alert, you must be connected at the time of the alert on LTE (not on 3G)." This surprised me because I thought I would be connected to LTE all the time.
I asked the support again for further details but they gave me the same (not very helpful) response.
I have the Galaxy A54 5G. In my network settings, the following option is enabled:
With my previous phone, I always received these alerts. My husband, with another provider, received the test alert. And yes, emergency notifications are enabled on my phone, the sound was on, I was neither in Airplane nor in Do not disturb mode.
At home, I usually don't enable Mobile Data because I use my Home WiFi. But if I turn it on, it shows LTE+. However, when I turn Mobile Data off, I only see the bars but no details about what network I am connected to. I also turned off the phone, took out my SIM card and reinserted it to see if that changed anything.
So I don't really know what else to do to make sure that I am connected to LTE. Any ideas?
Best Answer
-
LTE (Long-Term Evolution) is a standard for high-speed wireless communication, primarily used for data transmission. UMTS (Universal Mobile Telecommunications System) is an older 3G technology often used for voice calls. When your phone switches from LTE to UMTS during a call, it's using a different network band better suited for voice communication. Some newer phones and networks support Voice over LTE (VoLTE), which allows voice calls to be made over the LTE network, maintaining high-speed data connectivity even during calls. This seems to be what happens when you have Mobile Data enabled. For users who don't have a mobile data plan or have their mobile data disabled, their phones will typically switch to a 3G network like UMTS for voice calls. This is perfectly normal, but it means they won't have access to high-speed data services during the call. For most users, making calls over UMTS (3G) is sufficient, as it provides reliable voice call quality. However, they might experience slower data speeds if they try to use data services during a call without VoLTE.
0
Answers
-
Hi @uzedia
It seems that are right
The wireless device must be:
A wireless public alerting (WPA) compatible device, like a smartphone, capable of connecting to an LTE network (LTE is commonly referred to as “4G LTE”); and
Equipped with the latest version of its operating software; and
Connected to an LTE cellular network at the time the emergency alert is issued or joins the network while the alert is still active.
Source: https://www.alertready.ca/wireless/
If you disable the data I believe that is the problem, in the future you will not be able to receive the calls when the 3G will be discontinued
0 -
I doubt about the data should be enabled. I was on WiFi for sure (data was disabled) and I got the alert.
0 -
Hi @uzedia
You can try to download an app similar to Network Signal Info and check if you are connected in 3G or 4G when you disable the data
0 -
Yes, it doesn't really make sense to enable data. What about those who don't have data plan at all (my husband doesn't have one and he still got the alert). I asked Fizz support this question as well, and they never responded to that either, just some standardized response.
0 -
Good idea! Thanks! I will download an app like that and check.
0 -
let us know how it goes
0 -
Just an update: I found what network I am connected to under SIM card status. It says LTE under Mobile Voice Network Type but when I made a call (with Mobile Data disabled) it switched to UMTS. When I enabled Mobile Data, it showed LTE during a call. So Jess seems to be right.
But I wonder what people without Mobile Data do?
0 -
Thank you, @Easygolucky, for this detailed explanation! I guess I will just stop obsessing about it and be content as long as it works properly. 😊
0 -
Happy to help :)
0
