Trying to sign up for a mobile plan but getting 145$ monthly price and told area not eligible

veloursoie
veloursoie Posts: 5 ✭✭
edited November 2023 in My Mobile

Hello all,

I am currently trying to get a phone and mobile plan but encountering multiple issues.

I picked the 39$ monthly plan but it somehow shows up as 145$ in my final monthly total ?

Then, when I tried to confirm my Montreal address, I was told that it wasn't in the subscription Area ?

(I am, I checked the map).

And now the phone I picked (iPhone 14) is out of stock :(

I've been trying to subscribe all day without any success...

Help anyone?

A thousand thanks in advance ?

Best Answer

  • Easygolucky
    Easygolucky Posts: 1,089 ✭✭
    Answer ✓

    I'm sorry to hear about the challenges you're facing while trying to subscribe to Fizz's services. It sounds quite frustrating, especially when multiple issues crop up at once. Let's address each of your concerns:

    1. Monthly Plan Showing Up as $145 Instead of $39:
      • This could be a system error or a misinterpretation of the pricing. The $39 plan should not total up to $145 monthly unless there are added costs or fees that aren't clear. Double-check the breakdown of the charges. Sometimes, initial costs might include the phone payment (if you're buying a phone on a payment plan) or other one-time fees.
    2. Address Not Recognized in the Subscription Area:
      • Even though you're in Montreal and within Fizz's coverage area, sometimes address verification systems make errors. It's worth double-checking that the address is entered correctly, with no typos or formatting issues.
      • If the address is correct and you're still facing issues, this is something that Fizz's customer service needs to address directly.
    3. iPhone 14 Out of Stock:
      • Unfortunately, the availability of specific phone models can fluctuate, especially for popular models like the iPhone 14.
      • You can check back regularly to see if the stock has been replenished, or consider setting up an alert if Fizz offers this option, so you're notified when the phone is back in stock.
    4. Subscription Difficulties:
      • For the issues with the plan pricing and address recognition, I would strongly recommend contacting Fizz's customer support directly. Explain the issues you're facing in detail. They are in the best position to resolve such anomalies.
      • If you have already tried reaching out to them via the usual channels and haven't had success, consider using social media platforms like Twitter or Facebook to contact them. Sometimes, reaching out via social media can expedite the response process.
    5. Documentation:
      • Keep a record of all your attempts to subscribe, including screenshots or detailed notes. This can be helpful if you need to explain the situation to customer service.


Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 12,839 ✭✭

    This is a post for the @Whizz they adding other provinces but it seems that they create some bugs

  • veloursoie
    veloursoie Posts: 5 ✭✭

    ahhh thank you for the swift response ?

    still I don't understand the crazy total.. I tried again with iPhone 15 and its giving me over 200$ plan...


  • Jess_i88b6
    Jess_i88b6 Posts: 12,839 ✭✭

    Hi @veloursoie

    Than you for sharing the screenshot, this is something that the support must look on it, @Whizz ?

    You can also contact them directly

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option ? chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Easygolucky
    Easygolucky Posts: 1,089 ✭✭

    It's understandable to feel disheartened after spending a whole day trying to resolve these issues. But reaching out to customer service with specific details of each problem is likely your best bet for a resolution. Hopefully, this will be sorted out soon, and you'll be able to complete your subscription successfully.

  • Whizz
    Whizz Posts: 18,393 admin

    Hello veloursoie, 
    We are sorry to hear about this situation and will gladly help you the best we can. In order to do so, however, we will need you to reach out to us in private, so we can find out more details, and start troubleshooting. 
    You can contact us by following the steps our community members provided on this post, and we will look forward to chatting with you. 
    Have a good one!
    -Sergiu

This discussion has been closed.