Can not receive the phone call and message

George_Weng1221
George_Weng1221 Posts: 2
edited November 2023 in My Mobile
Hi, I just transfer from FIDO. I can make a phone call and text, but I can not receive phone call and message. Which number I should call or who can help me?

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 12,856 ✭✭
    Answer ✓

    Hi @George_Weng1221

    It seems that you portability is not completed

    Check this with the support, Fizz is 100% on line

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

Answers

  • Whizz
    Whizz Posts: 18,416 admin

    Hello George_Weng1221,
    Thank you for contacting us. 
    We are sorry to hear about this situation, and it will be best to contact our customer service and ask for assistance. Our customer service is exclusively online, therefore, you can use this FAQ to contact us https://fizz.ca/en/support
    We are looking forward to chatting with you. 
    Have a good one!
    -Sergiu 

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