Most Recent Discussions
Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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Technician arrived, left, no internet.He told internet will be in 30 minutes , but after 5 hours still nothing even after full modem rese… -
Why is my modem's downstream light flashing green as of 10:30AM today?I was in a work call and then I got disconnected. The modem's downstream light flashes green. I've …
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How long is wait time on a pending ticket, generally?I am currently without internet and have a ticket open but not much info on the matter beyond that.…
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need helpMy daughter, a fizz customer as myself, has an exclamation point next to her LTE symbol, she has no…
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My home internet is very slow from last nightmy home internet is very slow from last night. I restart it, the same. Could you help me to check i…
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Technician arrived, left but internet still not workingThe technician arrived, he said it should be activated now just wait 30 mins. But internet is stil…
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There is a big bright orange light on the modelThere is a big bright orange light on the model. I tried unplugging and even factory resetting the …
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I had an appointment with Fizz to receive my rooter, it’s 19:30?Is someone will still come today?
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TechnicienHi the technician never came yesterday or called….
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Techa technician was supposed to come and install internet today, but no one show up. I received a call…
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Internet résidentiel.Bonjour, Je vous contacter car un technicien est venu effectué le changement de ligne aujourd'hui …
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Turn off VolteHow do I get fizz to turn off Volte to my phone? I am at the Samsung service centre because I can't…
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When the technician will come?I have the installation appointment today from 7:30 am to 8 pm but no one appears where I can track…
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Unable to cancel an appointment or unsubscribeI have been trying for the past 2 days to cancel an appointment and unsubscribe from the service. I…
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Deactivation plan on my profile does not match what I requested. Is that normal?I requested for my plan to be deactivated on July 10. I got an email confirmation saying that it wi…
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Internet Modem got stollen. How to get another modem ?Hi, my internet modem was stolen. How to request another modem ? Is there a way for Fizz to locate…
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I just moved and the Internet doesn't work.Hi, I Just moved to a new place and the technician came and installed my router. But it still doesn…
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Internet Modem DeliveryWhen setting up internet and having a rep come to drop off a modem, can a doorman collect the modem…
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Just moved, technician connected modem but NO INTERNET?I just moved and had a technician connect the modem. He said everything looked good and left even a…
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Internet Down MontrealQuelqu'un d'autre a un internet maison qui ne se connecte pas ce matin ? Je ne peux pas me connecte…
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How do I contact the technician (or someone at Fizz)?my buzzer at my apartment doesn’t work so need to inform technician to call me when he/she has arri…
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Internet technician deliveryHi all, 1) I'm due to have my technician today but I'm not sure if it will happen as to day is a pu…
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Address changeI moved to a new apartment and connected the modem myself and the Internet works fine. I want to ch…
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J'ai oublié mon compteBonjour, J'habite à 3190 rue Goyer app.15 et je déménage, je fais quoi
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Home marked as commercial addressI would like to notify Fizz that my home address is not a commercial address (it is flagged as such…
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