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Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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"Payment failed" but my credit card is fine. Please help. Urgent.I received a text and email message "Payment failed" for Internet service. I know that m… -
I moved without changing my service address.I moved and took my router with me without changing my service address. I don’t want to have my wif…
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How do I talk to a live person to program a visit to change my modem that doesn't workHello, my modem stopped working and I can't reach anyone at customer service to assist me with…
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broken modemit seams impossible to talk to someone here, the chat sign is nowhere to be seen. modem is broken a…
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Take a appointment for the internet and they take first payment but no emails for confirmation?They take the money for the first payment but i did not receive the email for the confirmation and …
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appointmentI have confirmation of an appointment from 12 am - 5 pm At what time they are going to come? Should…
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Router stopped working suddenlyHello, My router's lights are all off and I longer have access to any home wifi. The router h…
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Problem with payment - home internetI have an open ticket since 09-17-2022, until now I haven't heard from that time and every tim… -
Customer serviceHi dears, I can't access the chat service, when I push the icon nothing comes....for WhatsApp …
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I broke my router by accidentally dropping it, what should I do next?I was moving furniture around the house and my router dropped to the floor, the back is broken and …
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Why is the chat button broken?I try to click chat and it dissapears , I litterally had to refresh 50x and then mid convo it stopp…
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My internet has being going down frequently since yesterdayHi I live in MTL , My internet has been a pain it has being getting dicsonnected and reconnected ra…
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Phone jack vs Coax jackHi, can I use a phone jack instead of a coax jack when connecting a new Fizz internet service? My …
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Why is my internet disconnecting everyday for the past two weeks?Everyday my internet crashes at around the same time between 4am to 6am and it's slowly crashi…
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Internet downNever mind
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To change an appointment for wifi deliveryHi , can anyone help me to change an appointment for wifi delivery? I don’t know how to do it as th…
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Super weirded out by the appointment situationI booked an appointment for today, it's been the closest we could after being fully moved in. …
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What kind of technology does fizz use to deliver 200mbps home internet speeds?Question in title. Is it fiber cable? Cell tower based internet? What is it?
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Wi-Fi not working, please helpHello, my home internet is not working, the modem is lit up with the four first lights on (power, …
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Fizz says my payment failed for my internet but my bank statement says I was chargedMy internet is at risk of being suspended by tonight because my payment failed (not sure why). On m…
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Payment errorJust received a notification that my credit card payment did not go thru , the message reporter was…
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Modem lights not workingsalut, it looks like my modem is fried. None of the lights are turning on. I unplugged waited and r…
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Modem off line and not workingModem off line and not working
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TV still streaming on WiFi but the rest all got disconnected from wifiNow I'm scared if I touch TV remote the last WiFi connection will be down too. What is going o…
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Rescheduled appointment, but got a notification for previous appointment?I initially scheduled an appointment for an install for this Thursday afternoon, but I later change…
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