How do I talk to a live person to program a visit to change my modem that doesn't work

free S.
free S. Posts: 1 ✭✭
edited September 2022 in Internet

Hello, my modem stopped working and I can't reach anyone at customer service to assist me with a technical visit. I tried rebooting it several times and some of the times there is a red light on and other times the only light that appears is the 5g light.

Best Answer

  • Whizz
    Whizz Posts: 19,534 admin
    Answer ✓

    Hello free S,
    I am sorry to hear that you encounter this situation,
    Please, contact us in private in order to help you with this situation.
    The modem appears to be offline at this time.
    You can try to  follow these troubleshooting steps and see if that helps:
    Can you please, electrically restart your modem, by disconnecting the power cord from the back, wait for 30 seconds and then plug it back in?
    You might have to restart your devices connected to the Wi-Fi and with the ethernet cable too.
    Also, please disconnect the coaxial cable from the back and from the coaxial outlet, wait for 20 seconds then connect them back and make sure that it is well screwed at both ends.
    Check this FAQ for more manipulations you can try yourself:

    If that doesn't help, please go into your account> My settings> Contact form> click on the "?" bubble and speak with us directly.
    Thank you for your understanding!
    Have a good one!


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