How do I talk to a live person to program a visit to change my modem that doesn't work
Hello, my modem stopped working and I can't reach anyone at customer service to assist me with a technical visit. I tried rebooting it several times and some of the times there is a red light on and other times the only light that appears is the 5g light.
Whizz Posts: 16,617
Hello free S,
I am sorry to hear that you encounter this situation,
Please, contact us in private in order to help you with this situation.
The modem appears to be offline at this time.
You can try to follow these troubleshooting steps and see if that helps:
Can you please, electrically restart your modem, by disconnecting the power cord from the back, wait for 30 seconds and then plug it back in?
You might have to restart your devices connected to the Wi-Fi and with the ethernet cable too.
Also, please disconnect the coaxial cable from the back and from the coaxial outlet, wait for 20 seconds then connect them back and make sure that it is well screwed at both ends.
Check this FAQ for more manipulations you can try yourself: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
If that doesn't help, please go into your account> My settings> Contact form> click on the "?" bubble and speak with us directly.
Thank you for your understanding!
Have a good one!
After unplugging the modem from the power source, try plugging it back in and leave it for up to 30 minutes in case there is a firmware update. The updates happen automatically. If there is no change in the status lights, you will need to contact Fizz customer service.
In order to fix this situation, you must contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca0