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Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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Refund after the billing cycle has startedHello, I am cancelling my home internet plan tomorrow (Aug 31) but my card was charged on Aug 29 fo… -
I’ve been having internet connection issues the past few days.Hello, ive been losing internet connection the past 3 days, for about an hour each day. is there so…
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Intermittent home internet connectionHello, my home internet has had intermittent connection issues for a few days now. Internet mostly …
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Cable disconnected?My internet has been down for a while. There's a person replacing the roof on my balcony since this…
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How do we find out/change our wifi password?We have just moved into a new apartment, the password that the old tenant gave to the landlord isn’…
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Is anyone in Rosemont having internet issues (down)?My internet has been down for an hour now. I am in Rosemont. I did reset my modem. I did speak with…
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Internet DownMy home internet has been down for about an hour. Is anyone else having issues?
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Technician did not show up for activation yesterdayWe signed up for fizz internet and installation/activation was scheduled for yesterday. I chose sel…
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Internet down in St. LazareInternet has been down for the past 1/2 hour (Network visible no internet connection). I've reboote…
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Where to order a VoLTE compatible SIM cardHi there, i received an email to order a VoLTE compatible SIM card, but when I clicked the link the…
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WiFi Connects but doesn't work. Cable Does.Hello, My Fizz modem is connected to my pc via ethernet. I get internet access just fine. However, …
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ActivationHello Fizz! I have been waiting for someone to activate my internet since Monday but I am yet to fi…
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Ordered a VoLTE sim card and can’t see it on order historyI’ve ordered a sim card on fizz that is compatible with VoLTE and I can see that the transaction pa…
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is it possible to reschedule the installation date earlier?Hello, I am moving to my new place this weekend, but the earliest date available is next Tuesday, …
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My payment still not workingI tried 4 different visa cards but my payment is not going through! How can I fix this? don't send…
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internet keeps going outMy internet keeps going out. How can I make sure it doesn't happen again?
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How do I subscribe to home internet?Every time I try to select an internet plan, I am redirected to a site that cannot be reached.
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I scheduled an internet activation for today at 8:00 am and I did not get any newsI just moved an try to get internet service with Fizz, i scheduled an activation for this morning b…
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Service Agreement is not updated after the name change in Personal InfoI have changed my name in the Personal Info. However, the Internet Service Agreement document for t…
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Can we ask to expand for internet services if Fizz already delivers it very close to where we live?Hi, it's written on the website that i can't have internet where i live, but my friend who lives 1k…
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Replace WiFi routerHi, I would like to order a new router as soon as possible. My WiFi router suddenly stopped working…
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My Router keeps cuttingMy router/modem keep cutting. Wired and wifi connection. I tried everything in the support section.…
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I have an Internet outage after a power outage due to storm and lightning.I restarted modem for 4 times but there is no Internet connection. Downstream display is Blinking.…
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lost internetanyone else lost internet near Terrebonne??
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Constant Internet service interruptions EVERY DAY IT IS DOWN-Since 2019 I've been enchanted with FIZZ Service, until now! For the past week, EVERY DAY I have to…
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