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Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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Data for vacation in FranceI am going to France on Saturday (coming from Canada) and I was wondering if I need to buy data spe… -
The technician did not show up. No calls. No follow up ?I had an appointment yesterday for moving so I changed place and need activation at my new place. I…
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There is no internet connection before n after changing the home addressHello everyone, today I had an appointment to install the internet to my new home address, but befo…
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there is no internet after moving to my new home, please check and resolve the issue!I requested to move my internet and this morning the technician came. He told me the internet will …
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Technician told me I needed to contact customer service, I did but my wifi still doesn't workThis is probably my worst experience with any telecom company ever... I waited all day (I had the …
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Technician arrived, left, no internet.He told internet will be in 30 minutes , but after 5 hours still nothing even after full modem rese…
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Why is my modem's downstream light flashing green as of 10:30AM today?I was in a work call and then I got disconnected. The modem's downstream light flashes green. I've …
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How long is wait time on a pending ticket, generally?I am currently without internet and have a ticket open but not much info on the matter beyond that.…
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need helpMy daughter, a fizz customer as myself, has an exclamation point next to her LTE symbol, she has no…
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My home internet is very slow from last nightmy home internet is very slow from last night. I restart it, the same. Could you help me to check i…
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Technician arrived, left but internet still not workingThe technician arrived, he said it should be activated now just wait 30 mins. But internet is stil…
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There is a big bright orange light on the modelThere is a big bright orange light on the model. I tried unplugging and even factory resetting the …
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I had an appointment with Fizz to receive my rooter, it’s 19:30?Is someone will still come today?
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TechnicienHi the technician never came yesterday or called….
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Techa technician was supposed to come and install internet today, but no one show up. I received a call…
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Internet résidentiel.Bonjour, Je vous contacter car un technicien est venu effectué le changement de ligne aujourd'hui …
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Turn off VolteHow do I get fizz to turn off Volte to my phone? I am at the Samsung service centre because I can't…
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When the technician will come?I have the installation appointment today from 7:30 am to 8 pm but no one appears where I can track…
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Unable to cancel an appointment or unsubscribeI have been trying for the past 2 days to cancel an appointment and unsubscribe from the service. I…
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Deactivation plan on my profile does not match what I requested. Is that normal?I requested for my plan to be deactivated on July 10. I got an email confirmation saying that it wi…
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Internet Modem got stollen. How to get another modem ?Hi, my internet modem was stolen. How to request another modem ? Is there a way for Fizz to locate…
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I just moved and the Internet doesn't work.Hi, I Just moved to a new place and the technician came and installed my router. But it still doesn…
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Internet Modem DeliveryWhen setting up internet and having a rep come to drop off a modem, can a doorman collect the modem…
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Just moved, technician connected modem but NO INTERNET?I just moved and had a technician connect the modem. He said everything looked good and left even a…
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Internet Down MontrealQuelqu'un d'autre a un internet maison qui ne se connecte pas ce matin ? Je ne peux pas me connecte…
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