Most Recent Discussions
Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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I lost the fizz modem's power cordI just moved appartments and during the move, I lost my fizz modem's power cord . A technician is s… -
Internet does not work after technician installed itRecently moved to a new place and the modem is connected but wifi does not work. The modem seem to …
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Just moved no internet, activation not pending, lights flashingI just moved, the technician activated modem, activation looks good on the website; however, the mo…
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Modem return - inaccessibleI have cancelled my internet. I left my matrimonial home June 17 from an abusive situation. I canno…
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Technician came and left and still no wifiPlease, the technician came just before the long weekend to activate internet at my new address. He…
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Do I get informed fast if I missed my appointment?I took a chance and scheduled an appointment which is today, but wasn’t there before 1:30 even thou…
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Scheduled appointment for internet installationSomeone was supposed to come between 12-5pm to my apartment today to install my new internet. I hav…
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Is it possible to have 2 service providers at one address?I’d like to have an additional wifi connection added with a different service provider because my o…
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Late/Missed InstillationYesterday, the technician was supposed to come by from 12-5pm but only came around 6:40pm but we we…
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Need a tech to visit our sector - Internet issues since the big stormHi! We had a big storm in the Outaouais a few weeks ago and since then I find that the internet sig…
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Need confirmation on appointmentMy appointment shows for 7th of July on app but shows for 8th of July on web... Can you please conf…
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Problem with phone after visiting US.I visited US a week ago and bought 2 addons. I used half of the data from addon. Right now my phon…
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Data for vacation in FranceI am going to France on Saturday (coming from Canada) and I was wondering if I need to buy data spe…
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The technician did not show up. No calls. No follow up ?I had an appointment yesterday for moving so I changed place and need activation at my new place. I…
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There is no internet connection before n after changing the home addressHello everyone, today I had an appointment to install the internet to my new home address, but befo…
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there is no internet after moving to my new home, please check and resolve the issue!I requested to move my internet and this morning the technician came. He told me the internet will …
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Technician told me I needed to contact customer service, I did but my wifi still doesn't workThis is probably my worst experience with any telecom company ever... I waited all day (I had the …
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Technician arrived, left, no internet.He told internet will be in 30 minutes , but after 5 hours still nothing even after full modem rese…
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Why is my modem's downstream light flashing green as of 10:30AM today?I was in a work call and then I got disconnected. The modem's downstream light flashes green. I've …
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How long is wait time on a pending ticket, generally?I am currently without internet and have a ticket open but not much info on the matter beyond that.…
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need helpMy daughter, a fizz customer as myself, has an exclamation point next to her LTE symbol, she has no…
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My home internet is very slow from last nightmy home internet is very slow from last night. I restart it, the same. Could you help me to check i…
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Technician arrived, left but internet still not workingThe technician arrived, he said it should be activated now just wait 30 mins. But internet is stil…
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There is a big bright orange light on the modelThere is a big bright orange light on the model. I tried unplugging and even factory resetting the …
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I had an appointment with Fizz to receive my rooter, it’s 19:30?Is someone will still come today?
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