Moving appointment rescheduled
Hi I rescheduled my move appointment to a day earlier (today instead of tomorrow). And I see it in my appointments section. However I received an email saying technician will come tomorrow. So I am wondering if there is a problem, I need internet as soon as possible.
Best Answer
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However, here's how to contact Fizz’s support team directly to inquire about this specific situation, they'll be able to provide you precise answer about the date of the appointment. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Answers
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Hi,
your technician appointments are in your Fizz account. Simply log in and under My plans > Manage plan > Appointments You’ll be able to view, reschedule or cancel your appointment, even up until the moment when the technician is on route.
Source: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
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Hello ilknur E.,
Thank you for your post,
I have verified your account and I can see that the technician came to install the service on the 6th.
Also, I can see that your modem is online.
If you encounter any issues with your connection, I would recommend that you restart the modem:
To restart your modem, you just have to unplug the power cord from the modem's back, wait for 30 seconds then plug it back in.Here you can see the steps to restart: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
Also, I can see that you have contacted us regarding this issue.
Thank you Dapfizzer for the steps to contact us.
I wish you a great day!
-Eugen1
