Internet does not work after technician installed it
Best Answer
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Hi
What are the modem lights showing? You can see the expected status per LED at https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it#3
Can you try electrically restart your modem, by disconnecting the power cord from the back, wait for 30 seconds and then plug it back in?
You might have to restart your devices connected to the wifi and with the ethernet cable too.
If you can't use your services after this, please contact Fizz customer service in private via chat or on social media and they will look into this further.
Check this FAQ for more manipulations you can try: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
You can contact Fizz customer service by opening one of the help link already mentioned above and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Answers
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Hi
if this situation is due to a pending activation service, that you can check in your Fizz account under: My plans, as long as the activation is not completed and remains ongoing in the system, only Fizz’s support team can correct it.
Here's a list of the lights of your Wi-Fi modem and the different possible states:
IMPORTANT: If all Wi-Fi modem LEDs are off, it may be a simple power supply issue.
Make sure the power cable is securely connected at both ends.
If it is plugged in using an extension cord, remove it completely. The same advice applies if the modem’s power cable is plugged into a multi-outlet.
However, you can try to unplug the modem from the power outlet for a few moments in order to restart it and then, after reconnecting it, test the services to make sure.
If the problem persists despite the possible corrections proposed by the troubleshooting, you'll have to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you advice and precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Hello Shohio,
I am sorry for the situation encountered,
For this specific situation, you should contact us in private to be able to fix the issue.
I have verified your account and I can see that your connection was re-established at your new location.
In case you encounter any issues with it, I would recommend trying some troubleshooting steps from here:
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
Thank you for your understanding!
Have a great day!
-Eugen0
