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Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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2 1/2 days since payment.Hi I made a post yesterday asking for help because i’ve been waiting for 2 and a half days for my i… -
Internet ServiceHi, don't have access to the internet since 8am and no posts about outages or when it might get res…
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Issues with accepting paymentHello, I am having issues getting my card information saving. I am using the same address to the …
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Pending reactivation taking longer than intendedHi, It’s written on my account that the reactivation of my internet will take ~12 hours maximum an…
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Home internetMy Home internet is off since this morning even if my payment is well done, can i know why?
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Internet down again...still can't access chatSo a technician came in early this week to fix our recurring internet issues. He changed the entire…
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Service Down in Gatineau?I don't have home internet since this morning, tried resetting the modem, lights turn on except for…
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No access after movingHello, a technician came and installed the modem. They told me everything is ok. We can see the WiF…
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How do I check my TP-Link router firmware?While configuring the Wireless Schedule feature, a user has to make sure the System Time of his rou…
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Help with plan changeI changed my plan 3 days after my installation because it’s too slow for me to work. I need help be…
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ActivationIm supposed to have a self instalation this morning , its still pending, why?
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Just movedHi, a technician set up my modem after I moved, but the arrows on it are continuously blinking. He …
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Upgrade internet planHello ! I'm looking at upgrading my 60mbps plan to the 120 mbps. I'm trying to follow the instructi…
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Charged after cancellingHi, I cancelled my wifi subscription at the being of the month because I am moving. Fizz notified …
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Broken modem due to house floodingA fire took place in my building and I suffered the water sprayed by the firefighters. I am relocat…
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Where is the technician?!My appointment was scheduled for today between noon and 5pm. The technician never showed up to dro…
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How to get a ticket worked prioritized? Waiting since June 17 to request a move!Although my condo neighbor has Fizz internet, my address is not recognized by Fizz and I cannot get…
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2 month paying for new internet plan and not yet appliedI upgraded from 10/1 Mbps to 60/10 Mbps two full months ago (with changes in billing to prove it) a…
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Can you fix my connection ?It’s been almost 1 week that you give me a ticket to follow up my connexion issue and yet , no upda…
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Set up cancelation ?A technician was supposed to stop by 12pm-5pm and I got an email saying it was cancelled and I was…
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International DataHi, I signed up with Fizz hoping to buy the international data add-on for my trip to Germany in 3 d…
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How long am I expected to wait for the activation of my internet?I had the tech guy come yesterday, said connection is there and activated. Did all the steps to set…
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Paid for data add-on for Europe - Get no confirmation and no procedureHi, I just passed an order to add data for Zone Europe but I get no confirmation, nowhere to see on…
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Are you doing a maintenance in my area ? No internet availableAre you doing a maintenance in my area ? No internet available
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No internet connection after moving todayThe technician came around 2pm, and told me to wait for 1 hour for the reactivate, till now I still…
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