No internet after recently moving

miked
miked Posts: 1 ✭✭
edited July 2022 in Internet

Hello, I just moved to a new address and had a technician come this morning to set up the internet. He was there for around 2 minutes before leaving and told me that I would have internet in 10-25 minutes. 4 hours later I still have only power, and flashing up and down arrows on my modem.

I have tried unplugging the modem, checking all the connections, and factory resetting the modem. Also, I am unable to connect to the modem through the Fizz Wi-Fi application.

I reached out to the technician who told me to keep waiting. I wanted to just make sure that there was not a problem with my connection.

Thanks!

Best Answer

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    Answer ✓

    @miked


    Hi,

    if this situation is due to a pending activation service, that you can check in your Fizz account under: My plans, as long as the activation is not completed and remains ongoing in the system, only Fizz’s support team can correct it.

    Here's a list of the lights of your Wi-Fi modem and the different possible states:

    DEL's

    IMPORTANT: If all Wi-Fi modem LEDs are off, it may be a simple power supply issue.

    Make sure the power cable is securely connected at both ends.

    If it is plugged in using an extension cord, remove it completely. The same advice applies if the modem’s power cable is plugged into a multi-outlet.

    However, you can try to unplug the modem from the power outlet for a few moments in order to restart it and then, after reconnecting it, test the services to make sure.


    If the problem persists despite the possible corrections proposed by the troubleshooting, you'll have to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you advice and precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

Answers

  • Whizz
    Whizz Posts: 23,989 admin

    Hello miked,
    I am sorry for the situation encountered,
    I have verified your account and I can see that you managed to contact our customer support team as the community users advised you to.
    The issue was solved with a remote manipulation done from our end that reestablished the connection.
    In case you encounter any other issues with your internet service, you can use this FAQ for some troubleshooting steps: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
    Thank you for your understanding!
    Have a good one!
    -Eugen

This discussion has been closed.

Categories