Internet modem
Best Answer
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Hello Patlabatt,
I am sorry for the situation encountered,
I have verified your account and I see that your modem is currently offline.
I have sent you an email in order to fix the issue, please verify it and your Spam folder as well in case it went there.
If you need to contact us, you can do that by going to this FAQ: https://fizz.ca/en/faq/resolving-issues, find the "?" bubble, click on it and choose the way of contact that best suits you.
Here, on the community hub, the members can help you only by going off the details provided by you. If your service is not working for a longer period of time, I advise contacting the customer support team.
Thank you for your understanding!
Have a good one!
-Eugen0
Answers
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Hi
Can you try electrically restart your modem, by disconnecting the power cord from the back, wait for 30 seconds and then plug it back in?
You might have to restart your devices connected to the wifi and with the ethernet cable too.
If you can't use your services after this, please contact Fizz customer service in private via chat or on social media and they will look into this further.
Check this FAQ for more manipulations you can try: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
You can contact Fizz customer service by opening one of the help link already mentioned above and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
They will surely be able to help you.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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@Patlabatt Hi You can try contacting Fizz by chat to check if there is a network issue in your area
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