Technician never showed up?

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MnM
MnM Posts: 1 ✭✭
edited July 2022 in Internet

I had an appointment for Friday (12 hour time window...), the technician called me at the very last minute to say that he wouldn't make it but that I was a priority for him tomorrow. I received a text message and an email confirming that my appointment was changed to Saturday and that a technician would arrive between 12 pm and 5 pm. No show. I left the house at 7 pm for plans and I got a all from the technician saying he was there and if I couldn't open the door for him then too bad I need to reschedule! We argued and he eventually said that he would show up on Sunday. No show, again. I now have to make an appointment AGAIN because as per Fizz records I "missed the appointment".

I work from home and need an internet connection and, of course, the next appointment is almost a week away. I've already paid for this month of internet, which effectively began yesterday, but I will not get my money's worth. How can I get a technician to come earlier?

Best Answer

  • Fling
    Fling Posts: 8,753 ✭✭
    edited July 2022 Answer ✓
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    Hi MnM

    Sorry to hear, it is possible that the technician who had an appointment with you was unable to show up due to complications with the previous installation.

    You can log into your Fizz account to reschedule or cancel your technician visit up to 20 hours before your appointment. Service calls (for repairs), however, are the exception. 

    To reschedule your technician appointment:

    1. Log into your account and go to Manage plan.
    2. Click on Appointments.
    3. Here you will be able to see a complete list of all your past and future appointments.
    4. Scroll to the appointment you wish to modify.
      • To reschedule an appointment, click on Reschedule.This will open the booking interface. Select a new day and time slot and click Save.
      • To cancel an appointment, click on Cancel.On the next screen, confirm that you wish to cancel this appointment by clicking Cancel again.

     

    The Reschedule and Cancel buttons won't be visible in your account within 20 hours of the appointment time, because the tool cannot change the technician's schedule for the day. In this case, you have to contact us to modify your appointment.

    To reschedule or cancel on the same day as your appointment, you must do so via a member of our Customer Service team : simply log into your Fizz account and click on the chat bubble in the bottom right corner of this page during our business hours.

     

    Source: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

Answers

  • Fling
    Fling Posts: 8,753 ✭✭
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    MnM


    If you are not happy about the situation and want to talk whit Fizz support,

    Here's how to contact customer service

    https://fizz.ca/en/support


    Then you press the interrogation point (?) at the bottom right and all you have to do is choose the platform to contact them.


    Chatting is the only fast and efficient method because you interact directly with customer service.

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