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Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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Activation pending hours after installationHello, A technician came today to verify my home’s cables and activate my modem. He said the activa… -
New houseHi! I just moved into a new house and I have an apoitment with a technician tomorrow to activate my…
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Mon internet ne marche pasMon internet chez moi ne fontionne pas ya 4 rond qui clignotte vert et pex pas acceder a mon inter…
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Guide for using NAS (Network Attached Storage) with Fizz routerGuide for using NAS (Network Attached Storage) with Fizz router A NAS is a hard drive accessible fr…
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Since 4/5 days no internet connection in my home .Since 4/5 days no internet connection in my home don’t know why??
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Spotty internet connectionHi, I've been having a spotty internet connection for months now. My computer temporarily looses in…
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Home internet issues in Chomedey, Laval?I had to reset my modem every day in in last week. Anyone around with the same problem? Today was t…
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How come after 7 days without internet due to provisioning there's still no update on the ticket ?After installing the new modem, the technician said it'll only be a few minutes before internet com… -
Refund time?Hello, I just unsubscribed from my previous prepaid plan, I can see a refund on the transaction…
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How to extend my agreement?Hi, Please help me. My agreement will be end soon. WIFI Home Internet. How can I extend it? Thanks…
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Rescheduling appointmentHey all. I had originally scheduled an appointment to install home internet for this morning, but r…
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No internet since may 21It's getting ridiculous.... My modem died on May 21, a first ticket was created on the 24th. Then …
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No contactSomeone was supposed to contact me since this morning Concerning my connection. Tech support needs …
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Can't config own DNS no more ?Hi, I'm trying to add the OPENDNS's DNS to my Fizz router but I can't find where. Anybody knows whe…
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Pending reactivationHi, my home internet says that it is pending reactivation. It says that I should expect at most a 1…
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When will the ticket be closedI had a technician come to install yesterday. He left the ticket open. I can not connect. The agent…
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10 days without Internet, and counting after address changeIs anybody else still having issues with Internet activation after moving to a new place? I moved …
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Light #2 and 3 are flashing on my modem following technician visit(moved)Hi! I had a technician visit me because I moved and he was super nice. Said my connection was good …
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I had the technician come install my internet but it still says pendingHello, The technician came to install the internet today. It still says status pending and work in…
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Activation pendingHello, I am a new Fizz customer and just received and got my modem set up today at around 12h30. I …
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How to change address and how do i get into contact with anyone at fizz?Hey Forum, I just moved and had an appointment with a technician today, unfortunately I put the wro…
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Home internet cancellationCan I choose a home internet cancellation date three months ahead ?
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I don’t have good internet connection in my main bedroom and I wanted to know what my options are?I want to know if I can add a second modem if that’s possible or if you guys offer better/faster mo…
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Refunding IssueHello, Thank you for your reply! I made a mistake on my previous plan (entered the wrong locati…
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Switched to 200 mbps plan but not getting that kind of speedMy speed is stalling between 30-40 mbps. I have the router/modem placed in a closet because it's th…
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