Can’t connect following a move

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Christian_1
Christian_1 Posts: 1 ✭✭
edited July 2022 in Internet

Recently I moved to a different address, the technician said everything was OK. We did not check for internet in the middle of the move. I try to reset to fabric parameters and reinstall the wifi password but no results; my phone accessed the wifi but no Internet.

lights always blinking

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  • Whizz
    Whizz Posts: 19,159 admin
    Answer ✓
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    Hello Christian_1,

    Sorry to hear that you had issues with the services!

    I verified your account and it looks like you managed to reach our customer service on another channel, and our colleagues managed to help you. 

    Don`t hesitate to reach out again if you ever need assistance.

    Have a good one! :D
    -Raul

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @Christian_1


    Hi Christian,

    if this situation is due to a pending activation service, that you can check in your Fizz account under: My plans, as long as the activation is not completed and remains ongoing in the system, only Fizz’s support team can correct it.

    Here's a list of the lights of your Wi-Fi modem and the different possible states:

    DEL's

    IMPORTANT: If all Wi-Fi modem LEDs are off, it may be a simple power supply issue.

    Make sure the power cable is securely connected at both ends.

    If it is plugged in using an extension cord, remove it completely. The same advice applies if the modem’s power cable is plugged into a multi-outlet.

    However, you can try to unplug the modem from the power outlet for a few moments in order to restart it and then, after reconnecting it, test the services to make sure.


    If the problem persists despite the possible corrections proposed by the troubleshooting, you'll have to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you advice and precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

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