Home internet not activated after technician left.

kimberly F. #1063
kimberly F. #1063 Posts: 1 ✭✭
edited August 2022 in Internet

Seems to be a common thread...

The technician dropped off the box at 9am and said "he would check the internet outside?" and left. I have not had internet since, seems to be a common issue ....

Customer service says they can only get someone in next week?! Unacceptable.

I have been a customer for 4 years and this is making me reconsider all my services with them

Best Answer

  • Whizz
    Whizz Posts: 23,348 admin
    Answer ✓

    Hello kimberly F. #1063,

    I am really sorry to hear about this situation. 
    I can see that you already contacted our support team.
    I understand your frustration but is a really busy period and we are fully booked, if could have sent someone earlier we would have done it. 
    I recommend continuing the discussion with our support team to have this fixed.

    Have a lovely day,
    -Alex

Answers

  • Mordom
    Mordom Posts: 7 ✭✭

    Did you try to unbox, plug the modem and do the steps described on the box?

This discussion has been closed.