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Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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Canceleing Fizz PlanHi, I forgot how I did it but I've already talked to one of Fizz's employees on the phone. When I d… -
Thinking of switching but unsure about reliability for multiple devides streaming and gamingNov 26, 2021 I know there has been threads on this subjects but I'd like to have recent reviews...…
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Switching from TekSavvy - keep modem?Hello, I just placed my order to move from teksavvy. I Have a Google Wifi mesh already set up with…
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Credit card bugI need to update my new credit card as my old one as expired, but when I'm trying to add a new cred…
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My internet keeps dropping a few times per day. I have tried all solutions on the forum but it does.I have tried all solutions available on the forum but nothing seems to work. My internet keeps drop…
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The coaxial cable disconnectedI moved the modem so i can see the wifi password and the coaxial cable has broken and disconnected …
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Can I apply for the internet service without a credit card?Can I apply for the internet service without a credit card?
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monthly fees change when applying for a planI wanted to go with the 200mbps wifi plan at $75 a month but when i add for the installation to be …
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What to do with helix tv and helix-fi equipment??Hi everyone, I have cancelled my subscription from Vidéotron but now I have both equipments and I d…
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Fizz changed their plan to 60 MB for 45+taxHi, I noticed that I am paying 45+tax for 30 MB speed, when Fizz changed this plan to 60 MB for the…
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How do you schedule a tech to install a videotron connectionI had an appointment to install Fizz internet. My location says Fizz can be used. When the tech cam…
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Service outage?My internet access dropped at around 14:45 and hasn't come back. Is there an outage in progress in…
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How do we resolve anything if you can't communicate with a live being?No messaging no number no solution just sit and be frustrated! The absolute dumbest company I have …
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My home internet is down since around 5pmMy home internet is down since around 5pm, WiFi connected, but no internet. Fizz support, please he…
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wifi internet keep disconnecting and reconnecting for no reasonI tried to do a normal restart,then doing a factory reset,then changing wifi channel for a better o…
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My modem is not workingThere's only the power button on
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Hello my modem has not been working since yesterday.I have tried all the reset options. I just have 3 green blinking lights.
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Urgent - no internet at home UrgentDownstream is flashing. No Online status 2.4 is lit ans 5g is flashing. Its been like that for almo…
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Only the power light is lit on the modemHi, on my modem display all the light are off except the power one. I dont have any problem with my…
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My wifi is not workingMy wifi shows up on my phone/laptop, and it even says connected but the wifi simply does not work. …
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Trying to transfer to new account in same houseThe dude who had the Fizz router and account under his name moved out. We wanted to keep the modem …
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Installation fee charged twiceHello. I have been charged twice for the installation of my home internet service. What is the proc…
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Internet service down in Montréal?My internet service is just offline, anyone in same situation?
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Has anyone found a way to block a specific device on your home network from accessing the internet?I want the wifi device to: be able to connect to the wifi network be reachable from other devices i…
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Internet down in montrealMy internet is down and I can’t reach the chat on my phone and my phone won’t connect its data to m…
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Ihaveanalrmbox.thefalarmboxwillnotconfigurewithfizzrouter
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2nd incoming callHi all, recently when I'm already on the phone, if a 2nd person is calling me, he cannot reach me a…
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I have moved but am not disconnected from old addressHi, I recently moved and got set up at my new place. The technician came and I have internet but th…
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