Pending activation after moving

cmmc3
cmmc3 Posts: 2 ✭✭
edited June 2022 in Internet

I moved with Fizz recently and had an appointment to set up my internet at the new address but the technician was unable to do so. I can connect to the the modem which seems to be working fine except that there is no internet connection. Any thoughts on how to get Fizz to activate my internet access at the new address?

Best Answer

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    Answer ✓

    @cmmc3


    Hi,

    here's how to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

Answers

  • cmmc3
    cmmc3 Posts: 2 ✭✭

    Thanks for the reply! I have a ticket open with Fizz but so far its been two days and they haven't addressed the issue. I'm working from home so this is a pretty big issue and I need it to get resolved quickly.

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    edited May 2022

    @cmmc3


    Some users have also experienced similar issue yesterday. However, as users just like you, we can only advise you on the forum to contact customer service directly again to inquire about any progress regarding your open ticket, so that the dedicated team can correct this situation.

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