I have very unstable internet since yesterday

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GERARDO R.
GERARDO R. Posts: 8 ✭✭
edited June 2022 in Internet

Pls, internet speed and availability is random. I never had something like this before.

Can you help me?

Thanks

Best Answer

  • Whizz
    Whizz Posts: 19,534 admin
    Answer ✓
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    Hello GERARDO R.,
    I hope you are doing well. 

    I just verified your Fizz account and I can see that the signals of the modem are crystal clear, however, it seems like the internet plan you have does not support as many devices as you have connected, and this leads up to both downstream and upstream congestion, which are not good for your connection. You can see more details and a grid of our plans and the number of devices recommended here https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it.

    I would suggest reducing the number of devices connected at a time or upgrading your internet speed, by placing a plan change. Here is how to do it https://fizz.ca/en/faq/i-would-like-to-change-my-fizz-home-internet-plan-how-do-i-do-this.

    If you need more details, you can always contact us, and here you can find out how to do that https://fizz.ca/en/contact-us.
    Thank you for your kind understanding.
    Cheers!
    -Sergiu

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