How do I reactivate my wifi at the same adress without returning the modem?

Félix P. #12098
Félix P. #12098 Posts: 1 ✭✭
edited May 2022 in Internet

I have made a mistake by cancelling the wifi and would like to reactivate without sending the modem.

Best Answer

  • Whizz
    Whizz Posts: 23,651 admin
    Answer ✓

    Hi @Félix P. #12098 ,

    Thank you for asking this.

    You can go to My plans in your Fizz account and hit the Reactivate tab under the Internet plan's name.

    Then, simply go through the process of reactivation at the same address and you should be good to go.

    Thank you for your consideration.

    Have a good one!

    Andrei

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 14,052 ✭✭
    edited May 2022

    Hi @Félix P. #12098

    Try to contact the support to see if they can do it. I didn't find any guide for your situation

    You can chat in direct

       •   Sign into your account

        •    Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

       •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

       •   Choose the option 💬 chat

       •   If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

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